Tons of good info for carriers on IVR implementations in the insurance track thanks to @BarbGrothe! #InteractIndy14

Great insurance session from @InEdgeBI & Phillippe Torres on enhancing customer interactions w advanced customer analytics #InteractIndy14

Aron Ralston speaking on his incredible journey, which was the basis of the movie '127 Hours.' #InteractIndy14

Looking forward to presenting in Santiago at an e-contact event today on the multichannel customer experience.

Interactive Intelligence to Launch Content Management Solution bit.ly/15lNIYx @IN_Intelligence

@whitneyleigh144 thanks! had a great time!

Thanks to @IT_ology and @sc_insurance for the opportunity today to present at #trends2013 on speech analytics! @inin

Great presentation from @firstbest CEO John Belizaire on the importance of data in the insurance industry #trends2013

Looking forward to a great Trends 2013 event here in Columbia at @IT_ology!!

check out our latest whitepaper with @BreadingSMA on taking your insurance contact center to the cloud. goo.gl/hxRZVb

WRB Communications Selects Interactive Intelligence Outbound Dialer Solution bit.ly/19xc8z7

Check out @ININ featured on the @insurancetech site today... '4 Call Center Imperatives for Insurers.' ubm.io/1b9uIyT

Check out our new insurance whitepaper with @BreadingSMA...'Best Practices in Customer Service for Insurance' bit.ly/155hUTx

check out our latest article in @insurancetech on self service! bit.ly/RP6w8m

demoing a sneak peek of the next AcroSoft release to our customers. some pretty exciting features coming in the near future!!!

SMA research shows more than 50% of communications are still paper-based for 65% of insurance companies. looks like a need for BPA and ECM!

getting ready to hear @BreadingSMA speak at our 2012 AcroSoft User Summit on the evolving role of content mgmt and workflow in insurance

Better Policyholder Experience Through the Voice of the Customer w/ @NateG_InsTech & @mikefitz01 from @Celent_Research bit.ly/VFJiRC