Customer / Passenger Experience consulting. CCXP and coach for the accreditation. Lucky to have a son with FragileX. English Channel swimmer. Empathyce founder
Based Cheltenham (UK); work globally
Joined June 2009
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Jerry Angrave retweeted
Check out the last #747 putting its monogram in the sky. Congratulations @Boeing and @AtlasAirWW ! #queenoftheskies #boeing #aviation
Watch here: flightaware.com/live/flight/…
Jerry Angrave retweeted
Our #bizarchbookshelf series continues with “The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping” by @JerryAngrave.
amzn.to/3FPxHA5 #businessarchitecture #bizarch
Jerry Angrave retweeted
THANK YOU
Team #WhyteWater are so thankful for your unwavering generosity
The support for @RLSSUK & @RNLI is so important. Sadly, 10 people have lost their lives to drowning in UK since 9th July, with 4 drownings yesterday alone.
Our thoughts are with their families and friends
Jerry Angrave retweeted
Happy #AutisticPrideDay 22 🥳
Same routine as every year
1) Post link to Lady Ga Ga born this way song youtu.be/wV1FrqwZyKw
2) Post a recently seen quote that resonated
Have a great day all 🥳☀️
ALT I like people who begin by blurting out something overly personal. I like people who aren’t afraid to walk around with a stain on their shirt . I like people who ugly laugh at their own jokes . I like people who give compliments to people in the grocery store and make friends when they’re washing their hands in the bathroom. I like people who get passionate about ideas and excited by others success stories . I like people who love a little out of the box , who March to the beat of their own drum ,and who make it a mission to help those around them - Amy Wentherly
Jerry Angrave retweeted
A lot of poor quality simplistic commentary on #airlines & #airports problems lately so tomorrow on @BBCBreakfast I’ll give my brief insight based on fact & reality. It might not be sexy but it won’t be full of “um..err’s” & “you know’s”. Likely around 06:30 & possibly 08:00
Jerry Angrave retweeted
Great to host last weeks @PMForumNW and hear from @JerryAngrave on effective client #journeymapping lnkd.in/dmj-_znq
If you're a PM Forum member, you can view the full session here: bit.ly/3j68oNz
#Marketing #Webinar #customerjourneymapping #customerjourney
Thank you @GWillmer_Mktg!
"Ask your clients 'how do you feel?'".
"Put #JourneyMapping in the context of your strategy and vision... it's not just an away-day."
Simple and powerful advice so far from @JerryAngrave during today's @PMForumNW session.
#Marketing #ProfessionalServices
@PMFGlobal
Jerry Angrave retweeted
Bettridge School are seeking to appoint a highly motivated and effective Deputy Headteacher. More info below:
bettridgeschool.co.uk/curren…
Thanks @RachelKelly_3, delighted to be joining you to share a few thoughts on journey mapping the clients' experiences!
Looking forward to hosting Thursday's @pmforumNW and hearing from @JerryAngrave on effective client journey mapping. There's still time to register: ow.ly/WOIx50IjA2t
Jerry Angrave retweeted
Mobility aids are fundamental for some passengers with disabilities:
♿ are as individual as their users
🔋 can cause issues if not properly disassembled
✈️ need to know the wheelchair dimensions to accommodate them
#Aviation is working hard to ensure we #FlyInclusive
Jerry Angrave retweeted
We're looking for caring, 'can-do' people to join our vibrant team of customer advisors. Our amazing team of advisors help answer queries and solve customers' issues so we can keep delivering our essential water services every day.
Apply now > ow.ly/TGKk50HmKWa
Jerry Angrave retweeted
Satisfactory is an average rating. The best companies recognize that satisfied customers are not loyal customers. Most people think of loyalty as a lifetime, but it is really about the next time – all of the time!
My office for the day... Looking forward to insightful conversations about the future of passenger experiences! #aviationfest #paxex
Jerry Angrave retweeted
We don’t fly planes, we fly people.💛
Great reminder from the @lufthansa Group at the WAF @airlinesblog today in London.
#PaxEx #AviationFest #airlines
Jerry Angrave retweeted
Great piece by @yankodesign enormous swell of positivity for this. Numerous messages, stories of poor experiences aligned with a sense of relief that soon experiences will be a level playing field. Flying in comfort, safely & with dignity should be for everyone..!! Here Here..!!
"PriestmanGoode, along with Flying Disabled and SWS Certification, has unveiled Air 4 All yankodesign.com/2021/10/24/d… via @yankodesign @sarangsheth @Priestmangoode @flyingdisabled
#Travel #Traveling #Aircraft #Wheelchair #Accessibility #Inclusion #TheResourceKey #Community
Jerry Angrave retweeted
We are currently recruiting for a talented Aviation Development Manager to join our team. We're looking for someone with ambition and experience, to play a key role in the Airport's recoery and growth.
More information- cardiff-airport.com/recruitm…