Jim Knutsen

I see big opportunity for #Blockchain in #SCM. Provenance Tracking & Custody Verification will both be interesting. lnkd.in/eR5Uc-a lnkd.in/eTR-Cz8

"The test of a first-rate intelligence is the ability to hold two opposed ideas in the mind at the same time, and still retain the ability to function" lnkd.in/eMbvBfS lnkd.in/eh3G3u3

Good news: 2 new Data Centres in Canada. lnkd.in/gP_swHs

"Public sector organizations can also improve efficiency by driving automation in high volume call centres. For example, Rosatelli says a major utility company was successful in adopting chatbots to deal with 80 per cent of routine phone calls. This frees…lnkd.in/gagQQpQ

Oracle is growing! We need a bright, cloud savvy, Solution Consultant to join our team in Vancouver or Victoria! Mes…lnkd.in/gKCBZgT

A Digital Lifeline for Human Services lnkd.in/eeJh-Yk

Interesting nuggets for you. Especially about the value of "Low Code" ... lnkd.in/gqH_rQ4

We're looking to add some excellent people to the Edmonton team. Please share this folks in Edmonton! lnkd.in/eXZ7_h9

A Look at Email Deliverability Across Industry Verticals lnkd.in/eaSWUbx

"Nowhere is it written that the customer has to make the first move. Contact them before they contact you, and watch…lnkd.in/enTxD36

Great report from Public CIO magazine that helps agencies consider new approaches toward citizen services... lnkd.in/eZRPYbW

The Benefits of Managing Marketing Data with a DMP lnkd.in/euftsvZ

Last week, Gmail announced that they were adding a “broken lock” icon for Gmail on the web senders who didn’t suppor…lnkd.in/etuCVPD

"Can I please just buy this pack of gum without having to 'engage with the brand?" #CX lnkd.in/bQFgtbu

Grounded! (Well, not exactly "grounded") instagram.com/p/8THgqDRFJ-/

"Hug your Haters"...good stuff for BC Public Sector (where the 'haters' are vicious!) #CX lnkd.in/eEFP4UW

Communicating with the Digital Citizen - Multichannel Engagement Strategies. #CX oracle.com/us/dm/seo10045095…

"In this evolving world of digital experience, every customer touchpoint is a potential home page" #CX lnkd.in/evNUY8y