Joe Ciuffo (@Joe_Ciuffo) header
Joe Ciuffo (@Joe_Ciuffo) profile picture

Technology Consultant & Unashamed lover of lunchables

San Francisco, CA
Joined March 2009
Please convince @Coconuts_CC that a Nomos is an investment...that I need....immediately.
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Who are you, and stop reading my mind! :D
Why has AHT become less of a #ContactCenter obsession? @JontyPearce on Goodheart's law "When a measure becomes a target, it ceases to be a good measure."
Would love to hear opinions on this one! nojitter.com/post/240173820/… Huge fan of WebRTC and working from home, airport, or living in a coffee shop. Do contact center managers feel differently? #contactcenter #UC
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