Julien Perignon

We're excited to be partnering with @HUBInstitute Digital Business Talk in Paris today & to hear from Jessica Khater, Senior Solutions Consultant to hear more on how to integrate customer empathy into your strategy in a luxury, beauty, or fashion industry. okt.to/zFONQn

91% of CEOs believe empathy is directly linked to a company's financial performance. CMO @michelle_huff discusses how to be more deliberate about incorporating it at every touchpoint in this episode of @DisrupTVShow with @ValaAfshar and @rwang0. okt.to/k8aVEz

It’s no surprise CX professionals can be obsessed with designing for delight. But if you want to build trust and loyalty with your customers, it's time to stop focusing all your energy on delighting them. okt.to/IH62CG

What do food delivery customers want to know? Find out what UK and US customers had to say about their ordering and pickup experiences. okt.to/9AOHgh

2020 made one thing clear, empathy for your customers isn't optional. In our annual CX Industry Report, learn from over 4,700 CX professionals how their organizations are meeting customer needs in today’s customer-centric marketplace. okt.to/TSgwRI

Imagine if you could catch small problems before they have the chance to become critical issues. By testing early and often, you can! okt.to/4FGzeQ

Every year millions of products and services fail. The reason? Consumer tolerance for bad experiences has all but disappeared. @kajvandeloo shares how feedback from real people makes all the difference in this episode of @TheMissionHQ's #ITVisionaries okt.to/MkKmqd

If you're only testing right before launch, you're missing opportunities to catch small problems before they become critical issues. There's a better way. Find out how you can catch costly mistakes before they happen. register.gotowebinar.com/rt/…

With #UserTesting, you can test any mobile experience, including apps (unreleased or in-store), games, and even real-world experiences using the outward-facing camera. #MobileTesting okt.to/wDhqGm

Join us this Thurs as @KevenLupien, #ProductDesigner at @tucows, shares how methods' and processes for collecting and sharing #customerinsights, and the importance of having the customers' perspective in the work that he does. attendee.gotowebinar.com/reg…

Rothy's #ProductDesigner, Gina DeMatteo, joins @apmacmillan & @janelle_estes to discuss taking a proactive approach to understanding and addressing #customerneeds and building a customer-centric culture in the latest episode of the Human Insight Podcast. okt.to/CYogEz

Rothy's #ProductDesigner, Gina DeMatteo, joins Andy MacMillan & Janelle Estes to discuss taking a proactive approach to understanding and addressing #customerneeds and building a customer-centric culture in the latest episode of the Human Insight Podcast. okt.to/PpOZNK

UserTesting is again named a Leader in G2's Fall 2020 Grid for User Research Software. Learn why here! okt.to/yBdOHj

Diya Loney, Costco Travel #ProductManager, joins the Human Insight Podcast for a discussion about how the COVID-19 pandemic has impacted #travel industry #consumerbehavior. okt.to/sZO7Dz