Keynova Group is a leading financial services competitive intelligence firm providing trusted industry benchmarks and digital customer experience insights.
Wilmington, Delaware
Joined June 2021
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🚀 Keynova Group just dropped the Q3 2025 Mobile Banker Scorecard! 📊 @usbank scores big, clinching 1st place in overall, mobile web and app. 🏅
keynovagroup.com/press-artic…
#Banking #Mobile #RealtimeAlert #predictive
Mobile banking alerts have become an expectation, not an option. Consumers count on them for financial insights, fraud protection, and personalized experiences. Real-time alerts are no longer “nice-to-have”—they’re essential.
Read more in @AInvestNews shorturl.at/Dxtk9
As Gen Z and Millennials drive the future of insurance, digital-first and personalized experiences are no longer optional. Continued innovation from insurers is more important than ever and mobile apps must be intuitive.
Read more in @_DigInsurance loom.ly/Z8SkXWs
As banks continue to determine AI use cases, we anticipate a broader shift to customer-centric banking. KeyBank recently introduced cognitive banking with AI, showing a commitment to innovation.
loom.ly/JZD9Jik
Keynova Group's Mobile Banker Scorecard is coming soon 👀
The Q1 edition covered the transformation of the mobile banking experience - from virtual assistant capabilities to omnichannel account opening.
#mobilebanking #omnichannel #virtualassistant loom.ly/yaoWXRc
As mortgage and home lenders work to improve their online channels to better serve current and prospective customers, visibility of rates and the ability to lock them as needed remains crucial for consumers seeking lower rates.
Read more in @HousingWire loom.ly/8ND5Ogk
Today's economic challenges call for financial products that address modern banking concerns. The use of new technology and tools helps banks to reduce fraud concerns and push past uncertainty with innovation. Read more in @PYMNTShttps://loom.ly/GwE6xwg
Our latest Mortgage Home Equity Scorecard highlights mortgage rate transparency:
🏠 All lenders promote low down payment options
📱1/4 of lenders allow applicant to lock a quote or refinancing rate digitally
💲83% of lenders promote low down payments onlinehttps://loom.ly/eUxH8_s
Additional credit card 💳 options provide small business owners access to money they need to run their business. @FinancialBrand shares why community banks and smaller financial institutions are well-positioned to meet that demand.
loom.ly/z-TNwqs
✨New✨ Keynova Group's 2025 Mortgage Home Equity Scorecard
🏅 Bank of America and PNC tie for No. 1
🏠 83% of the Scorecard lenders’ websites and mobile channels clearly display mortgage and refinancing rates
📖 Read the full results here: loom.ly/eUxH8_s
ICYMI - Beth Robertson's article in @HousingWire covers the best practices for lenders to improve the home equity lending experience, including offering new tools and resources for consumers.
loom.ly/Hjhdsfc
#homeequity #lending #mortgage
According to a recent study from @MBAMortgage, home equity offerings are set to grow in the next year and that could include more lenders offering accessible self-service options.
Stay tuned for our Mortgage Home Equity Scorecard coming soon. loom.ly/dUoDYis
Banks are expanding digital small business offerings, but there are still areas that require upgrades and attention to deliver the best possible experience to small business owners.
Read more in @SteveCocheo's @FinancialBrand article. loom.ly/XSagV7M
Coming Soon 👀 Keynova Group's 2025 Mortgage Home Equity Scorecard
Last year's results focused on the rising momentum of home equity, lenders expanding access to information and how more comprehensive lending portals improve the experience for home buyers.loom.ly/Mn6tLLg
Our recent 2025 Small Business Banker 🏦 Scorecard results include the latest trends in messaging and real-time alerts📱for small businesses.
82% of banks send automatic real-time alert for negative balance or suspicious activity.
loom.ly/i4USzXw
End to end digital insurance capabilities 💻 are important to acquire and retain policyholders, improving the accessibility of information and resources.
@Dig_Insurance's @Kaitlyn_Mattson shared insights on the latest Online Insurance Scorecard.
loom.ly/Spj4D4U
Today: Keynova Group released the results of its annual Small Business Banker Scorecard
- 82% of banks offer real-time alerts for high risk or time sensitive events
- 91% of banks enable small businesses to designate online access privileges
loom.ly/i4USzXw
Coming Soon: The 2025 Small Business Banker Scorecard
Last year's edition revealed mobile banking improvements for small businesses, including the ability to sort and filter transactions by type and search history by amount, description and keyword.
loom.ly/znL5xgs
Our recently released Q2 Online Insurance Scorecard covered cross-selling for customer retention.
2/3 carriers showcase cross-selling content on their website homepages and 75% share it on the authenticated servicing site for existing policyholders. loom.ly/TRnvX4E
Small business owners wear many hats and need integrated banking tools for ease of use. To better support its SMB customers, @USBank developed its Spend Management platform to enable comprehensive overview of business spending activities.
loom.ly/J0YWWos
