Create engaging customer experiences by orchestrating real-time, omni-channel customer journeys using Kitewheel's award-winning Customer Journey Hub.
Boston - London - NYC
Joined May 2013
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Kitewheel retweeted
CSG’s acquisition of @Kitewheel delivers a real-time interaction management (RTIM) platform that creates multiple ways to delight customers and continually raises the bar on customer loyalty.
spr.ly/6019ykI25
What can you learn from billions of customer interactions? Find out in the latest edition of the State of the Customer Journey.
Download it here: bit.ly/3fZM2fN
Kitewheel’s 2021 State of the Customer Journey report demonstrates that customer journey orchestration continues to thrive, as brands pivot to reach a transformed consumer market
Read the full release here:
bwnews.pr/3pF31HC
#pressrelease #newdata #insights #trends #cx
When Does the Guest Experience Begin? Sooner Than You Think.
Don't miss this great interview with @MapSmith13 in @htmagazine!
bit.ly/3fbO6AV
#guestexperience #hospitalityindustry #digitalexperience #cx #marketing
How do you close the loop on customer journey insights? Join us on May 12th at 1 PM EDT to learn how customer journey orchestration enables real returns from your analytics efforts.
bit.ly/3v4EVr5
#journeyorchestration #cx #marketing #getresults
Kitewheel retweeted
It's not enough to observe the customer journey; it's time to orchestrate it. Learn how you can bring your customers' experiences to life on this webinar featuring @Kitewheel on May 12.
Be sure to register! adweek.it/3gMLs5Y
Kitewheel retweeted
Your fav #retail #podcast is LIVE!🎙️This week
@MapSmith13, CEO of @kitewheel joined RETHINK to talk about what’s driving #consumers' willingness to try new brands. Listen now! rethink.industries/podcast/r…
Great article from Mark Smith in @ForbesTechCncl: "Unlocking CX For The Mid-Market: Making Customer Journey Management Attainable".
Check it out here: bit.ly/3rV97TA
#cx #customerjourney #insight
Getting started on customer journeys is easier than ever. Check out this on-demand webinar featuring Forrester to learn how you can get the full benefits of #journeymanagement at your business.
Watch Here: bit.ly/3fLBeCv
#customerjourney #marketing #cx
How can you get started with customer journeys? Kitewheel President Mark Smith and special guest Joana de Quintanilha, VP, Principal Analyst of Forrester, explain how to make it easy in this upcoming webinar.
Register Now: bit.ly/3rUu2XR
#cx #customerjourneys
Great conversation between @MapSmith13 and @adrianswinscoe on the topic of how journey analytics and orchestration is helping brands stop doing "stupid stuff"!
Check it out: bit.ly/30D9Cqf
Getting started with journey management just got really easy.
Want to learn how? Check out our blog: bit.ly/38rVGUc
#JaaS #innovation #cx #marketing #Customerengagement
Kitewheel presents Journey as a Service (JaaS), designed to bring journey management to brands of any customer count or budget.
Learn more: bit.ly/JaasNews1
#JaaS #customerjourney #journeymapping #cx #marketing
Kitewheel Issues State of the Retail Industry Report Examining Consumption Trends, New Expectations, and Solutions galvnews.com/news_ap/busines… via @GalvNews
Customers are in a different place than they were in 2019, and brands need to tackle these seismic shifts head-on in order to meet and support customers where they are. Without bold changes to customer experience, brands will struggle to keep up in 2021. businesswire.com/news/home/2…
Don't miss this roundtable featuring Kitewheel's own @MapSmith13
Interested in Improving #CX at Scale? Then join the experts from @Calabrio, @Kitewheel, @Zendesk, and @ThunderheadONE on this informative webinar. #CX #CRM #journeymapping ow.ly/jpHJ30rtMqx
Kitewheel retweeted
Good article from Mark Smith of @Kitewheel on the changing nature of #B2Bsales that highlights the need for "data accessibility". That includes customer insights, by the way!
forbes.com/sites/forbestechc…
2020 has been full of challenges for us all. As 2021 begins, we wish everyone a healthy and prosperous new year. 🎆
Kitewheel retweeted
The Journey Doctors Podcast is now live! Dr. Mark Smith and Dr. Neil Skilling share their insights in the exploration of the customer journey and cx space.
Listen here: bit.ly/JourneyDr
#marketing #cx #podcast
Kitewheel retweeted
@Kitewheel Expands Journey Management Platform With Self-Service Analytics And Business Intelligence ow.ly/WS5I30rnOZx #artificialintelligence #AiThority #Kitewheel #datavisualizations #businessintelligence