Lauren R (@L_Reynold) header
Lauren R (@L_Reynold) profile picture

Lauren R

@L_Reynold

Head of #customerservice at @sesamecare, šŸ•lover, šŸ„¦hater, nicest person youā€™ll meet in the line at Starbucks (#coffeefirst)

 NYC
hi-lauren.com
Joined March 2009
  • Tweets726
  • Following75
  • Followers83
23Media
Photo by Lauren R (@L_Reynold)Photo by Lauren R (@L_Reynold)
Thank you so much to @theskimm for highlighting our efforts to support the restaurant industry! #saverestaurants #toosmalltofail #restaurants
Image from Chef My Kitchen (@ChefMyKitchen)
1
1
We're welcoming @ChefAngeloSosa of @bravotopchef to Chef My Kitchen! You can book a chat with Chef and support the Restaurant Industry by going to chefmykitchen.com/our-chefs #saverestaurants #TopChefAllStars #foodfriday #TopChef
Image from Chef My Kitchen (@ChefMyKitchen)
1
4
ā€œCustomers actually start to delay how often they interact with the company because they donā€™t want to have to deal with the follow upā€ šŸ˜³ wsj.com/articles/its-time-toā€¦ @WSJ #cx #CustomerExperience
Love this article from ā¦@EvolvingMgmtā© about workplace flexibility ā€” especially how everyone has different energy cycles... shout out to all my early birds! šŸ‘‹ The Importance of Workplace Flexibility | Evolving Management evolvingmanagement.com/workpā€¦
1
ā€œThe most admired companies ... work to remove boundaries and pressures that prohibit customer-driven decision making.ā€ Great article from @MyCustomer mycustomer.com/customer-expeā€¦
Happy I had the opportunity to share how my team at @Sesamecare turns around tough experiences by advocating for our customers www-nicereply-com.cdn.ampproā€¦ Read along to hear from other champions of advocacy-driven service approaches #CustomerExperience #cx #CustomerService

3 ways to Turn Around a Bad Customer Experience

Look at a few specific examples and tactics to turn around bad customer experiences and see real-life illustrations of other customer service professionals.

www-nicereply-com.cdn.ampproject.org
Robots are going to rise, but ā€œleisureā€ it what will keep us in business sloanreview.mit.edu/article/ā€¦ via @mitsmr #EmployeeExperience #CustomerService
Monday morning reads: So much goodness in this article from ā¦@CallCenterICMIā© #CustomerFirst #CustomerExperience Being Customer-Centric Is a Requirement, Not an Option icmi.com/Resources/2020/beinā€¦

Being Customer-Centric Is a Requirement, Not an Option

icmi.com
One hour on the phone with @VerizonSupport and they did nothing. Still no internet. #VerizonIsTheNewTimeWarner
Image from Lauren R (@L_Reynold)
1
Use symptoms in copy to show you feel prospects' pain & are uniquely qualified to help unbounce.com/landing-page-coā€¦ via @unbounce #copywriting
1
Why do we romanticize stress? And 3 ways to quit it: theeverygirl.com/why-do-we-rā€¦ via @TheEverygirl_
Image from Lauren R (@L_Reynold)
Smart jewelry that emits a loud alarm & messages loved ones w/ your location: roarforgood.com/ #tech #wearable #fashion #safety
1
3
MT @WeddingWireEDU: Whatā€™s next in #socialmedia? Our October recap features updates from the top social networks hubs.ly/H01l7Bw0
#snapchatā€™s new filters are šŸŒšŸŒ techinsider.io/snapchat-addsā€¦ via @techinsider #SocialMedia

Snapchat made a huge change to videos

Speed up, slow down, and reserve your videos in Snapchat.

businessinsider.com
It's B Day!Ā #McDonalds #AllDayBreakfast Ā gph.is/XMjPM8 teapawt.net/L_Reynold/status/65142ā€¦
Lauren R retweeted
Forbes (@Forbes) profile picture
Forbes
@Forbes5 Oct 2015
These DIY entertainment stars weren't discovered. They created their fame: onforb.es/1KWhUL7 #under30summit
Image from Forbes (@Forbes)
17
27
29
Boom - Brace Yourself: Facebook Profile Pics Can Now Be GIFs stylecaster.com/facebook-proā€¦ #socialmedia #Facebook

Brace Yourself: Facebook Profile Pics Can Now Be GIFs

Facebook introduced updates today, including the ability to use a video or GIF instead of a static image as your profile picture.

stylecaster.com
Important late night reading teapawt.net/buzzfeedquiz/status/64ā€¦
BuzzFeed Quiz (@BuzzFeedQuiz) profile pictureBuzzFeed Quiz@BuzzFeedQuiz30 Sep 2015
Which "Sexiest Man Alive" Should You Marry Based On Your Birth Month? bzfd.it/1O2tEhq
Don't miss the free #CambridgeUSForum 9/29 w/ admissions chat from @VanderbiltU @UTKnoxville bit.ly/1L80pus #TNedu #edchat #k12
Donā€™t miss an admissions chat w/ Univ of Tennessee & Vanderbilt at the #CambridgeUSForum 9/29 cie.org.uk/usa/regional-foruā€¦ #TNedu #edchat
Load more