A guy has paid for Netflix Premium for exactly 5 years. $22.99 a month, without a single gap, without ever downgrading, without ever really thinking about it. That's $1,379 total. Here's the part that actually stings: he's never used true 4K on roughly 90% of what he watches, because a setting on his own TV has been silently blocking it this entire time. He's been paying the 4K premium for years for a feature that physically never reached his screen. His friend who worked Netflix customer support for 3 years, fielding exactly this kind of question on calls all day came over, watched him start an episode, and asked one question: "Is this actually playing in 4K right now?" "I mean, I pay for the plan that has 4K, so... yeah?" What his friend found over the next 15 minutes uncovered a setting that had been quietly blocking 4K for years, a profile issue messing with his recommendations, and a bundle that could make his entire Netflix bill disappear. Here's exactly what happened 🧵