Dr Lisa Tweedie - Ux architect, mother, community activist.

Wiltshire, UK
Joined March 2009
Oh dear why didn't I read the reviews before booking. Never again @opodo. P.s. I am waiting for you to call me back as your customer rep promised.
Replying to @opodo
@opodo for any complaint concerning @opodo send it they will ignore it, lie about it and steal your money. Liars and thieves is @opodo mission statement
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Highway robbery just about sums it up @opodo
Replying to @opodo_truth
@opodo_truth got a reply in 5 days feeling 1% confident, from what @Opodo_UK call my complaint,but really is their ticketing mistake. Paid premium economy got economy #opodo never again. Highway robbery.
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And here is the answer. I will go to Citizens advice thank you Abta @opodo
Replying to @dales_ben @opodo
Hi there, sorry to hear this. Unfortunately @opodo is not an ABTA Member. Pls contact @CitizensAdvice for nxt steps.
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Your call handlers told me that if I have paid money there is no way I will get my money back. All they could offer me was vouchers. Even though it was their error. Are we in the dark ages? - who on earth runs a company like that these days @opodo
Replying to @opodo
OPODO is surely a scam company? Every comment is a complaint…especially regarding refunds. NO customer service..AT ALL. I am not exaggerating. Has anyone ever managed to get hold of anyone at Opodo? How are they allowed to trade?
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I think not @opodo
Does @opodo have a complaint procedure? Is there a point in complaining to Opodo? I know that the answer to all my questions is negative.
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Hmm yes seriously appalling @opodo
You'd think @opodo & @Edreams & @Cartrawler were in competition, right? No. A complaint to Opodo, whose website failed to recognise my booking ref 'cos they actually gave me an Edreams number, has now been rejected by Cartrawler. So that's three companies I'll *never* use again.
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I am never ever giving this company my money again @opodo
#opodo so after 5 months of waiting for my refund, you come to tell me that you have lost the ticket number. How far do you go in nullity? It's decided: I file a complaint against #opodo
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Oh dear @opodo
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Ahh here we go ... I did ask your representative for your CEO's name.
Replying to @LowenbergB
- E-mail your thoughts to Opodo CEO Dana Dunne at [email protected] - Raise a claim through Resolver (to automatically e-mail your complaint to Opodo customer services, and eventually escalate to Dana Dunne) resolver.co.uk/
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Thank you I will do the same. Can you let me know how it turn out for you @FrancesHB1
I have lodged a complaint about Opodo with the Competition and Markets Authority. If enough of us lodge complaints, then hopefully we can effect change coronavirus-business-complai…
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Lisa Tweedie retweeted
I have lodged a complaint about Opodo with the Competition and Markets Authority. If enough of us lodge complaints, then hopefully we can effect change coronavirus-business-complai…
ahh another one @opodo
You can try [email protected] but I don't think you will get an answer. Send them a Twitter DM, review them on TrustPilot and file a complaint on the Opodo website (if it is past your scheduled departure date) customercare.opodo.com/en/su…
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Oh surprise here is another one @opodo Can you tell that I am furious
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For example this poor person. Perhaps it is time for a class action @opodo
Replying to @opodo
@opodo - how can i cancel my prime membership? I sent you emails, tried calling. I feel caught in ur trap. Your prime membership makes no sense for me and I want to exit ASAP.
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I think you should not have policies where you flatly refuse to refund in these situations @opodo. I can now see lots of others who have had the same issues.
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Seems like I am not alone
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I love the fact that our bodies are full of these little weirdos, doing their own thing, helping to keep us safe, while we’re blissfully unaware of their actions!
White Blood Cell wandering between Red Blood Cells and checking for harmful organisms
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Lisa Tweedie retweeted
Replying to @opodo
@opodo Appalled by you prime autosubscription. Took a cheap flight last year and a prime subscription was added. Now you have just autorenewed me for £59 & are refusing to give me a refund. How is that good customer service? I am never using your services again.
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