A trader has raised concerns over inconsistent handling of a withdrawal by @EXNESS. The platform showed a September 4 withdrawal Ref. ID 451004542981 as Processed. A phone call from an Exness-identified number reportedly confirmed the transaction was visible and under review with payment providers. Exness subsequently stated in writing that no such withdrawal exists and that the reference relates only to an internal transfer on July 9. The broker also requested further bank statements despite the trader claim that relevant documents had already been provided. The discrepancy between the platform status, verbal confirmation and later written denial raises questions about Exness record accuracy and communication with clients regarding withdrawals. Similar disputes have been reported by other traders as well.

Hi, we would like to reiterate that our team has made several attempts to contact you using the phone number registered on your account, but these attempts were unsuccessful. Regarding the bank statements, we have checked our records and can confirm that the last email we received from you was on 15 September 2026. We have not received any further emails from you with the requested PDF bank statement. To proceed with the investigation, we still require a PDF bank statement for the correct receiving account, covering the period from 31 July to the present date. Please send it to [email protected] and provide an alternative phone number where our team can reach out to you. Further investigation can proceed once the correct supporting documentation is received. Thank you.

A trader has raised concerns over inconsistent handling of a withdrawal by @EXNESS. The platform showed a September 4 withdrawal Ref. ID 451004542981 as Processed. A phone call from an Exness-identified number reportedly confirmed the transaction was visible and under review with payment providers. Exness subsequently stated in writing that no such withdrawal exists and that the reference relates only to an internal transfer on July 9. The broker also requested further bank statements despite the trader claim that relevant documents had already been provided. The discrepancy between the platform status, verbal confirmation and later written denial raises questions about Exness record accuracy and communication with clients regarding withdrawals. Similar disputes have been reported by other traders as well.

Hi, We would like to clarify several important points regarding your complaint, as our team has thoroughly reviewed the information and screenshots you have shared. First, the emails shown in your screenshots were not sent to official Exness email addresses. They were addressed to "supports" and "formal.complaint", rather than our verified addresses: Support: [email protected] Complaints: [email protected] As a result, these emails were not received by our team. Second, we have verified that the withdrawal transactions you shared with us via direct message are marked as successfully completed in our payment records. However, the bank statement you submitted via DM relates to a different bank account from the one designated to receive these withdrawals. To investigate your concerns further, our Payments team requires a statement for the correct receiving account. Regarding cases PMT0001951329 and PMT0001951364, opened on 31 July, the relevant Transaction IDs have already been provided to you through the case correspondence. These are also available in your Exness Personal Area and can be used to trace the payments with your bank. We would also like to clarify that reference ID 451004542981, which you previously shared, relates to a transaction successfully processed on 9 July. Importantly, our team has made multiple attempts to contact you by both email and phone to assist with resolving your concerns, but we have not been able to reach you. To proceed, we ask that you send the following to our official support or complaints email addresses: 1. A PDF bank statement for the correct receiving account, under your name, covering 31 July to the present date. 2. Your preferred contact number and a suitable time for our team to reach you. We have already provided the available transaction details and explained the documentation required to continue the investigation. At this stage, further progress depends on receiving the correct bank statement from you. Exness remains committed to addressing legitimate payment concerns transparently and through the appropriate verification process. We are ready to continue assisting you as soon as the requested information is received. Thank you Exness

@EXNESS is this a scam? You called me yesterday afternoon and apologised and told me that you could see the transaction and are reaching out to your “payment providers”. I gave you statement since last week to your email from July. Why would I fake a screenshot?