Chief Executive of @CogitamusPA, co-presenter of @AllStationsPod with @christianwolmar
Peterborough UK
Joined July 2011
- Tweets2.1K
- Following899
- Followers372
- Likes13.3K
Just tried to leave a 5-star review for @MossBros Oxford Street West for both product quality and customer service. However, your CRM supplier @Feefo_Official is total rubbish so please note my compliments through this channel instead.
What a shabby experience @marksandspencer has become at our major #rail stations. No staffed checkouts and expected to pay for napkins with takeaway food. Will go with @Pret next time #rubbishcustomerservice
Using the loo on a @TLRailUK @SiemensUKNews train these days is like entering a scene on the New York Subway from 1970s movie 'The Warriors' - why are these spaces not being cleaned of moronic graffiti? share.google/BwZB5gTxsLk1pZW…
Ghastly system gamers @edfenergy delaying reply to my complaint about 400% standing order increase so that first payment will already have been taken before the 8-week minimum of complaining to the @EnergyOmbudsman
Mark Walker retweeted
The government is investing £15m in the Barking Eurohub logistics site.
This is welcome investment in the rail freight sector after years of decline.
Moving more freight on rail means we reduce road traffic, cut emissions and create high-quality jobs.
ALT Image of the Euro Tunnel. Text reads: "Stage is set for channel tunnel freight trains". Arrow logo reads: "Rail Freight Future".
Again my @virginmedia tellybox has deleted saved and scheduled recordings overnight despite being replaced due only a few weeks ago. Amazingly they gave me a £20 refund for the first time ever in recognition but that now shows on my statement as me owing them £20. #Useless.
Latest @virginmedia idea of 'customer service' - phone me up to deal with a technical fault but cut me off mid-call. Call me back later when I'm out to say they're "closing the ticket". Now back in the doom loop of their robotic answering system to start all over again😜
Reaching tech support led to yet another factory reset of my TV box (their omnisolution) deleting my recordings (not supposed to happen) before the guy finally admitted what I suspected all along that my issue is at @virginmedia high command and they already know about it
Mark Walker retweeted
Chris Todd @TransportActio2 said "Dartford tolls have already risen 40% and will only go to go up with Lower Thames Crossing costs going through the roof. Seven years of construction chaos for only five years relief at Dartford. It's time to pull the plug"
thurrock.nub.news/news/local…
For my last train trip in a busy week, I treated myself to an @LNER First Class ticket from their own website for an extra £4 - only to discover on boarding they'd already sold it to someone else, leaving me with having to sort it out. Not impressed.
A singular honour to have been asked by @TransportTimes to offer some observations on the @transportgovuk's #Railways Bill. Further information from @CogitamusPA is available here: cogitamus.co.uk/general/rail…
In our latest Insight Article, @MarkWalker59 CEO of @CogitamusLtd unpacks Labour’s new Railways Bill — what it changes, the challenges ahead, and why the people running the network must remain central to any successful reform bit.ly/3X3vzvZ
Respect to our Peterborough & Cambridgeshire Mayor @paulbristow79 for fully acknowledging on @bbclaurak programme role of railway personnel alongside emergency services and NHS in @LNER #stabbing incident
Mark Walker retweeted
Jimmy Kimmel is back and his full monologue is a must-watch.🔥
“He might have to release the Epstein files to distract us from this now.” 😂
Trump’s gonna lose his mind because he’s the whiniest, thinnest-skinned, pussy ass bitch to ever walk the earth.
Mark Walker retweeted
“Is creating more bureaucracy really the way to speed up the planning system?" - @ecochris_todd asks, regarding the 'Plan for Change' announcement today transportactionnetwork.org.u…
Had such hopes of the @virginmedia TV360 upgrade but becoming a sick joke with a massive outage last Friday, apps now not working properly and no hope of ever getting a human being on the 'phone to provide any help - and never an apology or a discount either
OMG @virginmedia plumbing new depths on appalling customer service for their unreliable TV service. Why can't you just answer the 'phone?
Latest shambles from @virginmedia is linking my @O2 account as that now makes it impossible to access my mobile bill. What an utter disaster this company is.
Thanks (not) for the 'upgrade' to the @LNER website which no longer shows the customer's railcard throughout the purchase - I kept going backwards to confirm it was there
Mark Walker retweeted
Dear @BBC
To whoever decided to broadcast seven hours of a concert from 1985.
Thank you from me and a few million viewers.
#LiveAid40 #liveaidat40 #liveaid
#queen #eltonjohn #bobgeldof #DavidBowie
