Matt Motyl

It has now been 7 months since @TurkishAirlines lost my bag, and 5 months since @TK_HelpDesk stopped responding to my emails. Does anyone know how to get help from them?

Because of @TurkishAirlines' laughably horrific customer service, I flew home on @lufthansa /@united, both of whom texted me updates every time my bag was scanned in and moved to the next part of my trip. It was so refreshing. Yet... @TK_HelpDesk continues to hold my bag hostage

but... that was 7 days ago. And, the slip they gave my contact who found my bag at the Bamako airport last week says its destination is ORD (Chicago), not SFO (San Francisco). I still have yet to get any human from @TK_HelpDesk to actually give me a meaningful update on my bag.

Okay, @TurkishAirlines has now had my bag for 25 days, including the entirety of the 17 day trip I had across 3 continents. 7 days ago it was delivered to Bamako, Mali, but the problem is I left Bamako 18 days earlier. So, they put a "rush" delivery of the bag to me @TK_HelpDesk

So, @TurkishAirlines failed to get my bag to me for my entire 17 day trip across 4 continents. I've now been back home in San Francisco for a day and a half, and I still have yet to receive any updates from from @TK_HelpDesk. All they say is they are "investigating."

It's now been 14 days on my 17 day trip abroad, & not only has @TurkishAirlines not delivered my bag, they won't actually give me any info about my bag... they just keep telling me to fill out the same form, which I filled out 2 weeks ago. @TK_HelpDesk hasn't been so helpful.

I fly most places with @united, so I figured @TurkishAirlines being a member of the Star Alliance would be as good at taking care of their customers as @united is... but I was wrong. I didn't think this type of customer torture was possible at a major airline today. @TK_HelpDesk

People at @TurkishAirlines tell me not to buy anything without confirming with them... but, when I try, I cannot get anyone from @TK_HelpDesk to give me an answer. This is truly the most irresponsible and unhelpful airline I've ever used, and cannot fathom flying with them again.

keynote address and workshop I am leading there. I also need to buy a new suitcase because I've had to buy some clothes (winter coat, pants, basically everything one would need in Northern Europe in the winter, that one doesn't need in Sub-Saharan Africa) already. @TK_HelpDesk

@TK_HelpDesk reps at Amsterdam at least 1x per day for the last 6 days, and they've confirmed my bag never arrived in Amsterdam. Tomorrow, I depart Amsterdam after 7.5 days for Warsaw, and almost certainly will not have my bag, but will need to buy some formal clothes for the

In the last 12 days, I've had @TK_HelpDesk reps tell me my bag was sent to Bamako, Mali 7 times, Amsterdam 8 times, and that it never left Istanbul 11 times. I've sent people to the Bamako airport 8 times, and they've confirmed the bag never actually arrived there. I've talked to

I called back & got a different human, who was quite pleasant & marked my case as "urgent" to try to prioritize their investigation of my bag. She couldn't tell me anything about my bag or when I might receive it, but at least she wasn't as rude as Deniz. @TK_HelpDesk

until she'd transfer me to someone else who could help me. She said she would not and that I needed to hang up. I said no. We sat there for a couple of minutes, and then she just hung up on me after being no help at all, and being quite rude.

So, I asked her to transfer me to another person in that department, and she said that was not possible. I asked to speak to her supervisor, which she also said was not possible. She then told me to hang up so she could "help" other customers. I said I'd stay on until...

reminding me that she could not help me with the bag I lost, and that I needed to talk to someone in the "Lost & Found Baggage Department". When I asked her what her department was, she would tell me -- wait for it -- THE LOST & FOUND baggage department. @TK_HelpDesk

She was the least helpful person yet. In fact, she decided it was good customer service to essentially blame me -- "We're sorry you lost your bag." Yet, when I pointed out I didn't lose it, but literally handed it to their representative who tagged it and check it in, she kept...

Welp. It's day 12 of my 17 day trip abroad, and @TurkishAirlines @TK_HelpDesk has been no help in getting my luggage to me. For the first time in the 30+ times I've called their help line I got a human to actually answer the phone -- Deniz. She was...