@MattsenKumar

Leading Business Process Outsourcing Company specializing in Contact Center, E-commerce Outsourcing, and Customer Experience Management #BPO #CX #Outsourcing

 USA & India
mattsenkumar.com/
Joined April 2015
  • Tweets4.8K
  • Following792
  • Followers903
3.5KMedia
MattsenKumar LLC retweeted
MK SmartSpeech@mk_smartspeech13 Jan 2023
Are you struggling to increase customer retention and profits, as well as agent #performance in your call center? smartspeech.io/maximizing-caโ€ฆ #speechanalytics #callcenters #contactcentersoftware #CX #customerexperience #customerjourney
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MattsenKumar LLC retweeted
MK SmartSpeech@mk_smartspeech16 Aug 2022
๐Ÿ‘‰ ๐—›๐—ผ๐˜„ ๐—ฆ๐—ฝ๐—ฒ๐—ฒ๐—ฐ๐—ต ๐—”๐—ป๐—ฎ๐—น๐˜†๐˜๐—ถ๐—ฐ๐˜€ ๐—–๐—ฎ๐—ป ๐—ฅ๐—ฒ๐—บ๐—ผ๐˜ƒ๐—ฒ ๐—•๐—ฎ๐—ป๐—ธ๐—ถ๐—ป๐—ด ๐—œ๐—ป๐—ฑ๐˜‚๐˜€๐˜๐—ฟ๐˜†โ€™๐˜€ ๐Ÿฑ ๐—ฃ๐—ฎ๐—ถ๐—ป ๐—ฃ๐—ผ๐—ถ๐—ป๐˜๐˜€. ๐Ÿ‘‰ ๐—ฅ๐—ฒ๐—ฎ๐—ฑ ๐— ๐—ผ๐—ฟ๐—ฒ: bit.ly/3pkXjLo #callcentre #contactcenter #customerexperience #speechanalytics #bankingindustry #bankingtech
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MattsenKumar LLC retweeted
MK SmartSpeech@mk_smartspeech4 Aug 2022
๐—Ÿ๐—ถ๐˜€๐˜๐—ฒ๐—ป๐—ถ๐—ป๐—ด ๐˜๐—ผ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐˜€ ๐—ถ๐˜€ ๐˜๐—ต๐—ฒ ๐—ณ๐—ถ๐—ฟ๐˜€๐˜ ๐˜€๐˜๐—ฒ๐—ฝ ๐˜๐—ผ๐˜„๐—ฎ๐—ฟ๐—ฑ๐˜€ ๐—ฒ๐˜…๐—ฐ๐—ฒ๐—ฝ๐˜๐—ถ๐—ผ๐—ป๐—ฎ๐—น #๐—–๐—ซ. ๐—ช๐—ต๐—ฎ๐˜ ๐—ถ๐˜€ ๐˜๐—ต๐—ฒ ๐—ณ๐—ถ๐—ฟ๐˜€๐˜ ๐˜€๐˜๐—ฒ๐—ฝ ๐˜†๐—ผ๐˜‚ ๐˜๐—ผ๐—ผ๐—ธ ๐˜๐—ผ๐˜„๐—ฎ๐—ฟ๐—ฑ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐˜€๐˜‚๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€? Share your thoughts in the comment.
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MattsenKumar LLC retweeted
MK SmartSpeech@mk_smartspeech2 Aug 2022
๐˜ฟ๐™ค ๐™ฎ๐™ค๐™ช ๐™ ๐™ฃ๐™ค๐™ฌ ๐™ฉ๐™๐™–๐™ฉ 80% ๐™ค๐™› ๐™˜๐™ช๐™จ๐™ฉ๐™ค๐™ข๐™š๐™ง๐™จ ๐™ฌ๐™ค๐™ช๐™ก๐™™ ๐™จ๐™ฌ๐™ž๐™ฉ๐™˜๐™ ๐™ฉ๐™ค ๐™– ๐™˜๐™ค๐™ข๐™ฅ๐™š๐™ฉ๐™ž๐™ฉ๐™ค๐™ง ๐™Ÿ๐™ช๐™จ๐™ฉ ๐™–๐™›๐™ฉ๐™š๐™ง ๐™ฉ๐™ฌ๐™ค ๐™ค๐™ง ๐™ข๐™ค๐™ง๐™š ๐™—๐™–๐™™ ๐™š๐™ญ๐™ฅ๐™š๐™ง๐™ž๐™š๐™ฃ๐™˜๐™š๐™จ? Understand your #customer better! ๐—•๐—ผ๐—ผ๐—ธ ๐—ฌ๐—ผ๐˜‚๐—ฟ ๐——๐—ฒ๐—บ๐—ผ ๐—ก๐—ผ๐˜„! bit.ly/3vsx7RM
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MattsenKumar LLC retweeted
MK SmartSpeech@mk_smartspeech18 May 2022
๐—ง๐—ฟ๐—ฎ๐—ฐ๐—ธ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ž๐—ฃ๐—œ๐˜€ & ๐— ๐—ฎ๐—ธ๐—ฒ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฐ๐—ผ๐—ป๐˜๐—ฎ๐—ฐ๐˜ ๐—ฐ๐—ฒ๐—ป๐˜๐—ฒ๐—ฟ ๐—บ๐—ผ๐—ฟ๐—ฒ ๐—ฒ๐—ณ๐—ณ๐—ถ๐—ฐ๐—ถ๐—ฒ๐—ป๐˜. MK SmartSpeech #Analytics features make it so easy and accessible to get comprehensive insights and KPI performance of 100% call volumes right in the dashboard section. #cx
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Product inquiry, customer support, and reimbursable queries are integral constituents of a quality CX. Organizations must train their employees and imbibe customer first adage in the work culture. @MattsenKumar ow.ly/gc2t50GaR2h #cx #customerexperience #marketingtwitter
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MattsenKumar LLC retweeted
MattsenKumar LLC@MattsenKumar14 Aug 2021
Despite being in different parts of the country, MKโ€™s extended leadership team came together to pay tribute to the nation! A true example of Unity in Diversity! Happy Independence Day! Jai Hind! #HappyIndependenceDay #TeamMK
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MattsenKumar LLC retweeted
STPI
@stpiindia12 Aug 2021
Congratulations @MattsenKumar for receiving #VGF under #IBPS for creating employment opportunities for local youth of Jaipur. #STPIINDIA exalts your efforts in realising the vision of #DigitalIndia. #BPOScheme #ITJobsNearYou @GoI_MeitY @AshwiniVaishnaw @Rajeev_GoI
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Replying to @MattsenKumar
@MattsenKumar is the Trusted Partner for Business Process Outsourcing for Leading Global Organizations thesiliconreview.net/IT-servโ€ฆ
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Replying to @MattsenKumar
@MattsenKumar is a full-service business process outsourcer with experienced global leadership, as specified in the list of "50 Smartest Companies of the Year 2021" by #The_Silicon_Review thesiliconreview.com/magazinโ€ฆ
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MattsenKumar LLC retweeted
Annette Franz@annettefranz9 Jul 2021
Annette Franz | MK CX Influencer Series 2021 buff.ly/3yEb9LG << thank you @MattsenKumar! #customerexperience #cx
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MattsenKumar LLC retweeted
Annette Franz@annettefranz12 Jul 2021
Thank you @MattsenKumar for this! >> Annette Franz | MK CX Influencer Series 2021 buff.ly/3yEb9LG #customerexperience #cx #influencer
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MattsenKumar LLC retweeted
Denise Lee Yohn@deniseleeyohn14 Jun 2021
Replying to @MattsenKumar
@MattsenKumar points out businesses are expected to launch premium services for enthusiasts and loyalists. What is your favorite premium service?
MattsenKumar LLC@MattsenKumar14 Jun 2021
Customer Experience evolves at a faster rate than any other business area and the pandemic accelerated the changes. Customer Intelligence, Hybrid Models, Chatbots, etc. are trending now. All about CX Trends of 2021 here.. ๐Ÿ‘‰ zurl.co/cP5q #CX #CustomerExperience
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MattsenKumar LLC retweeted
PeopleMetrics@PeopleMetrics10 May 2021
We are honored to be featured on this list of #CX resources! Thank you @MattsenKumar ! hubs.li/H0N03nj0 #CustomerExperienceManagement
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Replying to @MattsenKumar @adrianswinscoe @annettefranz @BlakeMichelleM @ColinShaw_CX @CustomerIsFirst @Hyken @JDODKINS @JeanneBliss @stacysherman
Maybe itโ€˜s time to do a list of lists. Iโ€˜m having trouble keeping up... ๐Ÿ™‚
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MattsenKumar LLC retweeted
Annette Franz@annettefranz26 Apr 2021
Thank you @MattsenKumar for this awesome recognition. Honored to be among many greats! >> Top Customer Experience Resources to Follow in 2021 buff.ly/3ni7Bu4
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MattsenKumar LLC retweeted
STPI
@stpiindia22 Apr 2021
Congratulations @MattsenKumar for completing 3 years under #IBPS & creating employment opportunities to local youth of Jaipur. #STPIINDIA exalts your endeavours & wishes you immense success for your future ventures. #BPOScheme #ITJobsNearYou @GoI_MeitY @RSPrasad @SanjayDhotreMP
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Leading the Market by Establishing and Transforming Contact Center Operations for Global Organizations bit.ly/3fgqkEv @MattsenKumar #InspiringBusinessLeaders #BusinessLeaders #InfleuntialLeaders #Leadership #innovation
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MattsenKumar LLC retweeted
Business Leaders@_BizLeaders_26 Mar 2021
RT @GlobaltechO: Leading the Market by Establishing and Transforming Contact Center Operations for Global Organizations bit.ly/3fgqkEv @MattsenKumar #InspiringBusinessLeaders #BusinessLeaders #InfleuntialLeaders #Leadership #innovation
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MattsenKumar LLC retweeted
Susanne Pitts@VerintSusanne9 Mar 2021
Shout-out to @Verint's own @nporte! Thank you @MattsenKumar!
MattsenKumar LLC@MattsenKumar9 Mar 2021
On the occasion of International Women's Day 2021, we compiled a list of Top Female CX Leaders of 2021 who inspire all of us. Follow them, learn from them, and get inspired by them. zurl.co/lJIs #internationalwomenday2021 #CX #CXleaders
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