Merijn te Booij retweeted
"The investment in agent experience is worth it." 💬 @MerijnGRW
@BlakeMichelleM explains why the employee experience is so important and how a methodical approach to change management and #AI will better prepare you for tomorrow.
📰 via @Forbes
forbes.com/sites/blakemorgan…
Merijn te Booij retweeted
"The name of the game has changed." 💬 @MerijnGRW
In a time of change for the #CX industry, @DollyDeighton of the @WSJ explores how the employee experience is being prioritized to drive better outcomes for both customers and agents.
wsj.com/articles/you-can-rew…
Merijn te Booij retweeted
🎙️The Syndeo Podcast has officially dropped!🎙️
Listen on:
Spotify - bit.ly/3L7pytr
Apple - bit.ly/3F4jr50
Thanks again to our fab guests from our first two episodes - @MerijnGRW, @Genesys and @D_Hong, @minerva_cq
#conversationalai #cx #ai #contactcenter
Merijn te Booij retweeted
Join our CTO @hsvendblad for the upcoming @Genesys webinar, where he shares how Company Nurse powered by Lintelio combines powerful technology with compassionate people to elevate #CX.
#insurtech #empathy #digitalempathy #riskepisodes
bit.ly/3NrFwxr
Merijn te Booij retweeted
Vluchter en hartjesdief Pascal Eenkhoorn overhandigt bidon aan fietsende jongeling in volle finale sporza.be/artikels/vluchter-…
Merijn te Booij retweeted
Congratulations to @Genesys and the #GenesyxCloudCX team, especially @OlivierJouve. You picked up the mantle from @DonBrownIndy and fulfilled the promise of PureCloud! A great AR team doesn't hurt! #CCaaS @rhilsen @MeredithEgg
Genesys is as a Leader in the @Gartner_inc® 2021 Magic Quadrant™ for #CCaaS. This recognition makes Genesys a seven-time #GartnerMagicQuadrant™ Leader. See why we ranked highest in ability to execute – which we believe is a testament to our customers, partners, and employees.
Merijn te Booij retweeted
Genesys is as a Leader in the @Gartner_inc® 2021 Magic Quadrant™ for #CCaaS. This recognition makes Genesys a seven-time #GartnerMagicQuadrant™ Leader. See why we ranked highest in ability to execute – which we believe is a testament to our customers, partners, and employees.
Merijn te Booij retweeted
Companies require scalable and unified #CX solutions. For @igsenergy, this means taking a hands-on approach to creating a sustainable energy future.
EVP @OlivierJouve spoke with IGS Energy IT Director Adam Luck to learn more about their CX transformation with #GenesysCloudCX 👇
Merijn te Booij retweeted
Bring more smiles to more customers by knowing exactly what they need – that's #SuperHumanService.
Merijn te Booij retweeted
For @GlobalNTT a happy customer is a brand connected customer that becomes part of the experience process.
At #Xperience21 discover with keynotes, customer panels and breakout sessions how to create more customer smiles. Register for free today!
Merijn te Booij retweeted
It’s no secret that empathy is the future of customer engagement. Register today to tune into #Xperience21 and hear from IDC leading industry analyst @AlanWebber on how companies are leveraging technology and data to deliver empathy.
Merijn te Booij retweeted
With nearly 𝟭 𝗯𝗶𝗹𝗹𝗶𝗼𝗻 global users on top apps like WhatsApp the number of people using them is hard to ignore.
Because of that, consumers expect companies to be present and active on the apps they use.
Get our guide to ensure you're on the channels people use most.👇
Merijn te Booij retweeted
Join us at #Xperience21 and learn how to leverage the power of #cloud to uncover that we have the power to make every customer smile.
Register now.
Merijn te Booij retweeted
.@Genesys' focus on offering end-to-end solutions that power both customer and employee experiences is often cited as a primary driver for customer adoption. @JimDavies6 @OlivierJouve @MerijnGRW @MeredithEgg
Merijn te Booij retweeted
...and inching closer to leader. Congrats to @MerijnGRW and the rest of the #WEM team for the progress.
JUST IN...Genesys named as a Visionary in the 2021 Gartner Magic Quadrant for WEM. Read more. #GartnerMagicQuadrant @Gartner_inc
Merijn te Booij retweeted
Join us for #Xperience21 – the event for creating happy customers.
Learn how your team and our tech can take your #CX to the next level. Register for sessions on June 23 and 24.
Learn more.👇