Hi @franklyn_chien! Thank you for sharing your creative workaround using voice mode with Muse through the smart glasses! We appreciate your detailed feedback regarding an iPhone shortcut or action button integration to make the experience seamless. I will make sure to share this feature suggestion directly with our product team.

Hi Jay! We understand how frustrating it is to deal with account security issues and feel stuck after going through the recovery process. Please send us a direct message with your account email address and any active ticket numbers so we can look closer into your status and ensure this is reviewed properly.

Hello Jay, No worries, you can contact our Meta Store Support directly through chat or email and submit a ticket so that our team can help you look into your account. Thank you!

Hello JayJay! Losing access to six accounts and having your hardware locked is an incredibly stressful experience, and we want to help you get this corrected. Accounts Center restrictions typically occur when automated safety protocols flag linking anomalies. You can resolve this and re-authenticate your identity by navigating to the login screen of your primary account and submitting an official review request. For a detailed guide on managing locked profiles, head over to the Meta Help Center.

Hello Matt. We appreciate you choosing Ray-Ban Meta. The team is ready to help you find the absolute perfect pair of smart glasses from our available lineup to complete your warranty replacement. We want to ensure you get back to capturing your favorite moments as quickly as possible. Please connect with our support through help center we will get a dedicated specialist right now to review your upgrade options and finalize your order.

Hi John! We hear you loud and clear, and a real person is ready to step in. Please click our profile and send us a private message (DM) right now so we can look directly into your issue and get this resolved. You can also find alternative contact methods at the Meta Help Center.

Hello, I understand that this specific model may be discontinued, but as a customer who invested in a premium product, being left with no repair options or replacement parts is unacceptable. If original parts are unavailable, I request that this case be escalated to a senior manager to discuss alternative resolutions, such as a credit toward a current model or a refurbished replacement. Please let me know how we can resolve this fairly.

Hello John! We are incredibly eager to get your smart glasses back to peak performance and streaming your favorite features again. Firmware updates are designed to elevate your hardware, and a swift refresh can frequently restore absolute functionality. Let's try a couple of quick steps to jumpstart your glasses: • Hard Restart: Slide the power switch off until you see red. Press and hold the capture button, then slide the switch back on while still holding the button down. • Fresh Reset: Turn the glasses on and fold both arms in. Click the capture button 5 times in a row. Wait for the tiny light to turn orange, then press and hold the capture button again for 5 seconds until the light blinks. If these steps do not get your glasses up and running, please reach out to us at the Meta Store Support Help Center so we can take a closer look and guide you to the right solution.

Hello! Thank you for reaching back out to us. We completely understand how important it is to get your smart glasses working perfectly, and we are fully committed to helping you find a solution. Since you have already been in touch with both teams, we want to personally take over and review your case details directly. Please connect with our specialized Meta Store Support team through our official help center right away. We are ready to dive in, investigate your previous interactions, and work closely with you to get this resolved once and for all!

@varunreva Hi Varun, we completely understand your frustration, especially since this happened shortly after your warranty period and follows a previous replacement. While we hear your concerns regarding the coverage timeline, all post-sales policies, diagnostics, and out-of-warranty hardware decisions are strictly handled by EssilorLuxottica. They remain the dedicated team to contact for any further review of your device status.

@varunreva Hi Varun, we completely understand your point regarding the software experience. However, because the system diagnostics, physical evaluation, and all out-of-warranty replacement exceptions are strictly managed by EssilorLuxottica Post Sales, they remain the only channel equipped to review and resolve this hardware state. We truly hope you will reach out to them directly.

@varunreva Hi Varun. We hear your frustration, but as the manufacturer, EssilorLuxottica handles all post-sales support and warranty evaluations. Since this is a hardware issue outside our system limits, please connect directly with their support team using the toll free number and email provided earlier so they can review your replacement options.

Thank you for reaching out to Meta Store Support. We understand your frustration regarding the auto-import crashes on your Samsung Galaxy Z Fold 8 Ultra and the subsequent pairing failure after troubleshooting. We also appreciate that you have already provided your serial number and device history. However, Meta Support cannot process hardware warranty replacements, Advanced Replacements, or RMAs for this product. For all hardware issues, defects, or physical replacements, you must contact Ray-Ban customer care directly to file a warranty claim. Meta Support can only assist you with a direct return and refund if your purchase is still within the standard remorse return period. If you are past the return window, all replacement requests must go through Ray-Ban’s warranty service. We highly recommend replying to your existing ticket with Ray-Ban or contacting them again, explicitly specifying that the firmware failure has rendered the hardware completely unresponsive to pairing commands, making a physical exchange necessary under their hardware warranty terms

Hi @Stoner7m Thank you so much for sticking with us as an early adopter of the Ray-Ban Meta glasses, and we completely value the passion you have for our wearable tech collection! We want to get you back to capturing your world hands-free as fast as possible. Because our latest glasses inventory is moving incredibly quickly due to massive global interest, we want to bypass the standard selection queue and manually secure a fantastic replacement setup for you right away. Please send a direct message to our specialized team on the official Meta Store Support Platform so we can step in, pull up your active RMA approval, and find an excellent solution to get your new glasses shipped out immediately!

Hey Robyn @Erobyn_22, good day! We completely hear you and want to ensure your custom prescription smart glasses are working flawlessly on your daily adventures! To get that Bluetooth connection pairing beautifully again with your iPhone, let's try a fresh force restart on your phone, ensure your View app is fully updated, and perform a verified hardware reset on the glasses by pressing and holding the capture button while turning them off and back on. We want to make sure your warranty process is absolutely seamless and smooth, so please jump over to our dedicated team at Meta Store Support so we can take care of this for you right away! bit.ly/4yFIAMr

Hi varun! We are completely committed to finding a clear path forward for you right away. To move past the loops and get a fresh look at your situation, please reach out to our escalation team through a new direct ticket on our official Meta website. We want to listen closely, review your case history, and find the perfect resolution!

Hi varun! Let's look into your options and get your hardware back on track right away. To explore all replacement and support solutions directly with us, please connect with our specialized team on the official Meta website. Our dedicated agents are fully ready to review your device details and find the absolute best way to help!

Let's get this fixed so you can continue using the power of Meta AI in style! EssilorLuxottica are the manufacturer of our Ray-Ban Meta glasses so they would handle all warranty replacements. For glasses sold in India, their support would have a specific contact number and email address: Toll-Free: 1800-1200-625 Email: [email protected] Working Hours : 10:00AM To 5:30 PM (Monday To Friday) Please reach out to their support there and they'll be happy to help!

Hi Kevin, We're thrilled to hear that your son was able to get his controller replaced to dive back into the Metaverse. Thanks for your feedback 🌟

That's a great idea Jesse! We look forward to seeing what content you create with those sleek modern frames!