We apologize for any inconvenience caused by the delays you had encountered. Please be advised that we strive every day to operate on time and we understand how delays can have negative impacts on our riders. However, delays can happen for a variety of reasons, some of which are even out of Metra's control. When a delay occurs, either Metra or its freight partners work to resolve the issue as quickly as possible to get our riders to their destinations. You can read more here: metra.com/how-metra-handles-…. Please note that your negative experiences have been noted and will be forwarded to our UPW transportation team for handling. We thank you for your patience and understanding.

Metra social media guy: "Good morning, thank you for riding Metra. Daaaa Bears!"

We apologize for any inconvenience caused by the delay. Please be advised that we strive every day to operate on time and we understand how delays can have negative impacts on our riders. However, delays can happen for a variety of reasons, some of which are even out of Metra's control, such as freight train interference. When a delay occurs, either Metra or its freight partners work to resolve the issue as quickly as possible to get our riders to their destinations. You can read more about how Metra handles freight train interference here: metra.com/how-metra-handles-…. Should there be changes in platform procedures, announcements will be made every 5 min, 15 min before departure time. Please bear in mind that Union Pacific is a contracted carrier who owns the rail lines that our trains operate on and when there is a track change, operators at Union Pacific dispatch will provide us with the information, and we are then able to provide that for our passengers. Unfortunately, there may be times that UP dispatch does not get us the information for us to provide. Please allow extra travel time when arriving at your departure station. We apologize for the inconvenience and we thank you for your patience and understanding.

We apologize for any inconvenience caused by the delay. Please be advised that we strive every day to operate on time and we understand how delays can have negative impacts on our riders. However, delays can happen for a variety of reasons, some of which are even out of Metra's control, such as freight train interference. When a delay occurs, either Metra or its freight partners work to resolve the issue as quickly as possible to get our riders to their destinations. You can read more here: metra.com/how-metra-handles-…. We thank you for your patience and understanding in this matter.

Finding your way should be simple. This summer, Metra installed the first elements of its new systemwide wayfinding program at the Edgebrook Station along the Milwaukee District North rail line, creating a real-world pilot for the next generation of station signage. The installation is part of a broader effort to replace and add more than 20,000 signs across the system network, improving accessibility, readability, and travel guidance for customers. The new signs are designed to help riders move through stations more confidently, whether they're identifying platforms, locating accessibility features, finding customer information, or navigating safely to their destination. The Edgebrook pilot allows Metra to evaluate the new standards before expanding them across the system in the years ahead. By investing in clearer, more consistent wayfinding, we're making every trip easier to navigate while strengthening the Metra experience for current and future riders. Built Today. Better Travel Tomorrow. #Metra #BuiltTodayBetterTravelTomorrow #CustomerExperience #Accessibility #Wayfinding #TransitInfrastructure #PublicTransportation

Thank you for celebrating with us!

We apologize for the inconvenience, may we ask which train you are referring to?

We apologize for the inconvenience caused this morning as Union Pacific West inbound trains may operated with a 30 minute delay due to freight train interference. Please be advised that, Chicago is one of the busiest train hubs in the country for both freight and commuter rail. Though the scheduling of trains through Chicagoland favors commuter rail, unexpected issues can result in freight trains blocking the passage of Metra trains. Freight train interference can be a consequence of a timing issue, a mechanical failure on the freight train, or some other incident where the freight is blocking tracks or switches. When a freight train is blocking Metra train movement, freight railroad dispatchers notify Metra dispatchers of the issue. Metra dispatchers then communicate the delay to necessary Metra personnel, both on board and offsite. Delay lengths are usually unknown in these situations since the resolution of any issues on the freight train are the responsibility of employees of that freight company. Freight train interference is most prevalent on lines where there are frequent crossings or shared tracks with freight. These lines include the BNSF, UP-West, SouthWest Service, Heritage Corridor and Milwaukee District lines. The increased freight traffic on or crossing these lines result in higher instances of freight train interference. We thank you for your patience and understanding.

We apologize for any inconvenience caused as UPW trains are operating with a 30 minute delay due to freight interference. Please be advised that we strive every day to operate on time and we understand how delays can have negative impacts on our riders. However, delays can happen for a variety of reasons, some of which are even out of Metra's control. Please note that Chicago is one of the busiest train hubs in the country for both freight and commuter rail. Though the scheduling of trains through Chicagoland favors commuter rail, unexpected issues can result in freight trains blocking the passage of Metra trains. Freight train interference can be a consequence of a timing issue, a mechanical failure on the freight train, or some other incident where the freight is blocking tracks or switches. When a freight train is blocking Metra train movement, freight railroad dispatchers notify Metra dispatchers of the issue. Metra dispatchers then communicate the delay to necessary Metra personnel, both on board and offsite. Delay lengths are usually unknown in these situations since the resolution of any issues on the freight train are the responsibility of employees of that freight company. Freight train interference is most prevalent on lines where there are frequent crossings or shared tracks with freight. These lines include the BNSF, UP-West, SouthWest Service, Heritage Corridor and Milwaukee District lines. The increased freight traffic on or crossing these lines result in higher instances of freight train interference. We thank you for your patience and understanding.

Metra Service Stars ⭐ Sometimes the most important part of the job goes far beyond onboard safety. We're recognizing the onboard crew of Rock Island Train 402, Michael Hensley, Anthony Bruce and Michael Wellner, for their compassion and professionalism when they encountered a young person in crisis near Auburn Gresham Station. After noticing the individual on the tracks, the crew quickly responded, helping the person to safety, remaining with them, and treating them with dignity and kindness while waiting for first responders to arrive. Multiple customers took the time to commend the crew, noting how calmly and respectfully they handled an incredibly difficult situation. Thank you, Michael, Anthony and Michael, for demonstrating the care, compassion, empathy and dedication that define excellent customer service and embody Metra's commitment to serving our communities. #MetraServiceStars #ServiceExcellence

We knew this FLIRT unit will win plenty of hearts! 🫶

Metra and local officials welcomed riders to LaSalle Street Station today to give them a sneak peek at a revolutionary new battery-powered trainset that will allow the agency to operate more effectively and efficiently and in a more environmentally friendly manner. View the news release: metra.com/newsroom/metra-dis…

We apologize for any inconvenience caused by the negative experiences this week. Please be advised that we strive every day to operate on time and we understand how delays can have negative impacts on our riders. However, delays can happen for a variety of reasons, some of which are even out of Metra's control. When a delay occurs, either Metra or its freight partners work to resolve the issue as quickly as possible to get our riders to their destinations. In an effort to address your concern, we have forwarded your negative feedback to our BNSF partners for their information and any further handling. Please be assured that Metra values your feedback and we thank you for your continued patience.

We apologize for the negative experience, and can have our UPNW mechanical team check for issues with the HVAC system. Can you provide for us with the coach number you are in? It is located inside the vestibule and the ends of the coach itself.

hello

First of many!!!

Please note that on Halloween we are operating on our regular weekend schedule, and not on a holiday schedule. For a copy of our UPN schedule, please follow this link: metra.com/schedules

The DuPage Railroad Safety Council's Biennial Safety Summit is approaching! Join us on October 21 for this free event, sponsored by both the @DuPageRRSafety and Metra. The summit brings together railroad professionals, public safety officials, government partners, educators, and community stakeholders to share knowledge, strengthen partnerships, and advance railroad safety throughout our region. You are invited to attend in person or virtually. This year's focus is Reducing Suicide Risk. Attendees can look forward to: - Expert presentations on suicide prevention, the media's role, and engineering behavior through technology - Updates on railroad safety initiatives and best practices - Opportunities to network with railroad, public safety, and community partners - A complimentary lunch for in-person attendees There is no cost to attend, but advance registration is required. Register here: dupagerailsafety.org/events/…

Thank you for reporting this matter to us and we apologize for the negative experience received. We will take note of the negative experience and will notify our transportation team and have them review this matter. As a reference, please be advised that the time noted on our schedules are times of departure, trains can arrive 1-2 min before departure time with doors closing up to 30 seconds before in order for the train to depart on time.