Passionate about developing myself and the people around me. I have an inspirational character, and influence others by creating a motivating environment.
Strand, South Africa
Joined January 2017
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“Culture is a reflection of decision- making in a business. Customer- centricity is fundamentally the culture of an organization – it’s not about Customer Service and the front line, but rather, a way of doing business as what’s best for the customer. It’…lnkd.in/drTCCgT
Change is a threat when done to us, but an opportunity when done by us. - Harvard Professor Rosabeth Moss Kanter corporate-rebels.com/moss-ka… via @corp_rebels
I can't agree more teapawt.net/LauricaK/status/101365…
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Are you faced with the difficult role of maintaining an #emotionalconnect with your customers throughout all the stages of the #customerlifecycle in order to truly #understandcustomerneeds and improve customer retention? Join us on our #customerintelligence course. #CX #Training
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Someone tried to hack my daughter #vodacom account by placing an online order on her name while she is actually staying in Dubai. We are outraged by how #bad their #CustomerService were.
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What a wonderful #CustomerExperience from #emirates. I could whatsapp call my daughter during the flight using onboard wifi 👍🏻
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Round 2 of our #customerexperience #training with the team from TriVector in Centurion. Great feedback from the 4 teams.
Michelle Badenhorst retweeted
“It’s about how to be more human and connect in different ways.” bit.ly/2lUqGo1 #CustExp #CXSocial #CX #CEM
Michelle Badenhorst retweeted
With globalization and the rise of social media, the messages that get through are the ones that are memorable. bit.ly/2mKy8AH #CX
#designthinking at @GSB #d.school yesterday. @ClaudiaNicolai from the Potsdam d.school presented her view in #designthinking
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Today the new formed Customer Experience Team from EOH Microsoft Solutions had their first pilot CEM training with the team from TriVector.
Michelle Badenhorst retweeted
Millennials are leading the way on customer experience. Ignore them at your peril. bit.ly/2jZ1tEL #CX #CEM #CustExp #CXSocial