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Replying to @MrSmithLocksLtd
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Hi,
We are currently working through our DMs and will respond to you as fast as possible. Alternatively, call us at 0161 393 7060 and we will provide assistance. I appreciate your patience.
Kind Regards,
Farhan.
Hi,
Thank you for contacting us.
I am sorry to read this.
Please be advised that you can also contact us by email at [email protected] or you can call us at 0161 393 7060 to get it resolved more quickly.
Kind regards,
Aish.
Hello,
Thank you for contacting us and I am sorry to hear of your order issues. A member of the Customer Care team will be in touch as soon as possible to assist with your query. Regards Ali
Hi there, thanks for getting in touch. Please could you send another DM with the following:
- Order number
- Full name
- Billing address/postcode
Thanks,
Hussnen.
Hi, thank you for contacting us. I'm very sorry for the refund issue. I can see that your DM has been responded to. Thanks, Rachel.
Hi. Thanks for contacting us. I'm sorry to read that you're chasing a response. I've checked and I'm unable to locate the DM. Please resend the DM with your query, full name, full billing address with postcode and order number. Thanks, Hirra.
Replying to @MrMrDarren
Hello,
Thank you for contacting us and I am sorry to hear about this. Could I kindly advise you to DM us with you query so this can be looked into further for you. Regards, Ali
