MindTouch is a leading provider of enterprise-grade, AI-powered knowledge management solutions in customer self-service and agent assistance.
San Diego, CA
Joined February 2008
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- Following1.8K
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MindTouch retweeted
Thrilled about @MindTouch's experimental machine translation that can convert any of #LibreTexts 330k #OER pages into 12 different languages. It is an excellent start to a more comprehensive translation effort. Excited to #FreeTheTextbook both nationally and globally!
MindTouch retweeted
Are you a #qa #Dev Let's build awesome projects together at @MindTouch linkedin.com/posts/skittleso…
MindTouch retweeted
What is Knowledge Management? "the scope and reach of knowledge management has expanded significantly" mindtouch.com/resources/what… via @MindTouch
MindTouch retweeted
. @GetFeedback's Simplifying CX courses cover the most popular topics in the industry. In < 30 minutes, you’ll get the straightforward insight you need to deliver the best #customerexperience possible. Free CX Training w/ @jeanniecw, @dgingiss, and me! buff.ly/2IoEWTz #cx
MindTouch retweeted
For #CustomerServiceWeek we're saying Thank You 🤗 to all the customer service reps who go above and beyond every day for their customers.❤️ gsys.cx/30xUsCW
MindTouch retweeted
Looking for a new book?📚
Here are 𝟲 must-read books to help improve your #contactcenter. gsys.cx/3fTfalr
MindTouch retweeted
We're chatting about what's next for consultants in the "new normal" during our virtual consultant workshop July 30. Register: gsys.cx/3fYNPPO
MindTouch retweeted
We're putting in extra effort to keep you updated with the best practices in #CX, #KnowledgeManagement, and #AgentExperience!
Subscribe to our blog today: mndt.ch/2GFHdW0
MindTouch retweeted
Customer feedback helps a company to understand how it's doing, learn something new, or improve performance.
@G2CrowdReviews in the @AppFoundry Marketplace is making that process easier. gsys.cx/3g7ucEO
MindTouch retweeted
Keeping agents engaged is key to leading the customer service scene. Five9 is dedicated to improving customer experience through increasing agent efficiency. Read more: bit.ly/3dz0KGl
MindTouch retweeted
Looking for a formula to begin self-service interactions?
It is possible within 3 to 10 days of deployment with our @AppFoundry partner, @MindTouch. Read more. gsys.cx/30t7gvl
MindTouch retweeted
Google givith and Google takeith away.... Google decided to increase the traffic this week on our Libraries from 25% to 100% via their organic search results. We are very fortunate that @MindTouch platform can handle this. What is an extra 30 million users among friends?
MindTouch retweeted
It's true when people say "it takes a village." Thank you to our vibrant community of partners that innovate and collaborate with us to deliver extraordinary customer experiences! 👏👏👏#TeamworkMakesTheDreamWork #Five9Day #HappyFive9Day
MindTouch retweeted
A7. I can't say this enough: Learn their language. Know their goals and priorities. Align and support those. If you walk into a board room and launch into CX-speak, you've lost, no matter what your CX dashboards say. Show how what you do helps what they do & care about. #CXChat
Q7. How can we as CX professionals help the C-suite be customer-centric and build mature CX programs so customers win and the company grows? #CXChat
MindTouch retweeted
Thanks to all nurses helping to keep things running.
We truly appreciate all you do.🙏
#NationalNursesDay
MindTouch retweeted
#WFH likely is to become more of a standard, and remote #knowledgemanagement and #training increasingly will be a must. icmi.com/resources/2020/what…
MindTouch retweeted
Join our executive webinar with @ericsyuan and @rowantrollope on May 12th at 11 AM PST to learn how COVID-19 will change the future of our work environment and accelerate the adoption of cloud communications. Register today: bit.ly/2yzASLF
MindTouch retweeted
Keep your business moving with mission-critical CX.
Join us for Virtual Xperience — a free, live, virtual event in local time zones.
️✖️ gsys.cx/3cArp5q
🗓️ May 20—21
📍 Wherever you are
#Xpr20
MindTouch retweeted
Want to know why we are still having issues on #CXMaturity? Corp leaders and customers are not in sync...still #CXChat
