Product Manager - Salesforce
San Francisco, CA
Joined April 2009
- Tweets134
- Following112
- Followers947
- Likes325
John Kucera retweeted
✈️ @SouthwestAir started with an FAQ agent
Then customers asked: actually… can you just do this for me?
Agent Script takes it from answers to action:
→ AI Assistant handles the conversation
→ Routes back-office work to specialized agents
→ Keeps business rules fixed where they need to be + leaves room to reason where they don’t
Action beats answers every time
John Kucera retweeted
Self-improving agents are the next frontier: “The agents that win the next few years won’t just be ones with the cleverest foundation model,” @RyanAtallah and I explain, “they’ll be the ones that learn from their own outcomes.”
@SFResearch was among the industry’s first to demonstrate a reinforcement learning (#RL)-like model for optimizing agents, called Retroformer. At @Salesforce AI, we’re not just testing new experiments with various @Agentforce design partners ‑‑ we’re dogfooding them ourselves!
Learn more in our new 9-minute #explainer about recursive self-improvement (#RSI) for enterprise agents: salesforce.com/news/stories/… – at San Francisco, CA
John Kucera retweeted
.@ItsMeJanet_E built her first AI agent in less than 8 minutes at #DF24—and she's hardly alone.
1,200+ other Agentblazers are doing the same in our Agentforce Launch Zone. Hear about her experience creating an autonomous Service Agent with low-code tools: sforce.co/4d9g8YC
John Kucera retweeted
Need towels at your customer's cabana? Just say the word. 🌟 Einstein Copilot Builder is redefining 'hands-free' in enterprise software, transforming your data and workflow into action. 🗣️✨ Talk to it, from desktop to mobile, and witness enterprise magic. #EinsteinCopilot #EnterpriseRevolution
John Kucera retweeted
What spaces still have a need for an automation overhaul? @NotHackedJK, SVP @salesforce, and @MattMcLartyBC, CTO & VP @MuleSoft, discuss the domains that they hope will soon benefit from more automation integration. Sponsored by @salesforceforit. youtu.be/hHopjtep1YA
John Kucera retweeted
CIOs are integral in making automation solutions accessible and available, but that's not always easy. @Salesforce's @NotHackedJK and @brighterliam offer strategies CIOs can use to navigate common challenges @SalesforceforIT @MuleSoft salesforce.smh.re/0xwG
Curious about how to structure your #automation efforts across IT & business teams? Shift the IT mindset from execution to governance & reusable building blocks. Learn more via @TechCrunch tcrn.ch/3s72X4N @SalesforceforIT
10 million app installs is a huge milestone!
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I joined This Week in Tech to talk about the future of process automation, how to think about governance, and some of the great nonprofit solutions Salesforce has. Check out the stream or podcast! (37min start for my interview)
On #TWiET, @loumm @advnetlab @kg4gwa are back to discuss the big business of library E-books. Plus, learn about Einstein Automate and how it’s helping small businesses and nonprofits with @NotHackedJK of @Salesforce. Listen and download the latest episode. twit.tv/twiet471
John Kucera retweeted
Interested in how low code helps shift workflow automation from IT to business users? Check out @NotHackedJK's latest in @TechCrunch to learn about strategies to ensure you're getting the most out of low-code automation techcrunch.com/sponsor/sales… @SalesforceforIT
Thinking about investing in low code solutions to bring more people into your automation efforts? Check this out on how to balance agility and governance. techcrunch.com/sponsor/sales…
John Kucera retweeted
The gift you’ve been waiting for this holiday season: dev support for Flow is live! 🎁🎁
@sluikartinfo - I have good news for you and the #TrailblazerCommunity — we will be providing dev support for Flows starting in December. We are also assessing our Standard Success Plan more broadly. Thanks for calling out the gap. #DF21
John Kucera retweeted
1) Monday night was a night I’ll never forget. I’m still speechless. I got to take the first ride, by anyone, ever, in a *driverless* robotaxi on the streets of San Francisco.
This was officially ride #1 for @Cruise. Full story and vids below.
youtube.com/watch?v=dmvZBiWY…
Einstein Automate's RPA capabilities provide Salesforce customers with the technology needed to reinvent and transform time-intensive processes. rockingrobots.com/interview-… @SalesforceforIT
John Kucera retweeted
@jenwlee and I pulled together a lot of the questions we collectively heard over the last few weeks in #DF21 and #SalesforceLive to get you some answers! Thanks @SalesforceAdmns #GoWithTheFlow #FlowFirst #AwesomeAdmins
#AwesomeAdmins, we understand you may have questions about the future of Workflow Rules & Process Builder. We've got you covered!
With the help of the Automation Product Management team, we created a blog post with FAQs to help you on your Flow journey ↓ sforce.co/3uMzLkM
Announcing Mulesoft RPA: The latest Einstein Automate innovation which allow you to integrate as legacy systems without APIs and automate across spreadsheets, pdfs, and more. Read more from @ron_miller tcrn.ch/3tLgmA0 @SalesforceforIT @TechCrunch
John Kucera retweeted
Ready, set, automate! Join us at #DF21 for our Automate Apps Fast for #AwesomeAdmins episode. You’ll learn how to design & build automation that drives user productivity to grow & scale any business.
⏰ Sept. 22, 12 p.m. PT / 3 p.m. ET
📅 Add to cal: salesforce.com/dreamforce/ep…
John Kucera retweeted
As an architect, you know that Salesforce Flow is important...but when’s the last time you actually built one? If it’s been awhile, don’t worry. Adam White takes you through seven things you should know when recommending Flow as a solution. declarativeninja.medium.com/…
Please consider contributing to GiveIndia to help save lives! Salesforce employees - you can triple match. fundraisers.giveindia.org/fu… via @giveindia