We improve #CRA's service by reviewing service-related complaints & systemic issues. We act independently from CRA - https://xitter.cf/t.co/Gsxixj2yRZ FR: @BOC_Canada
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The Taxpayers' Ombudsperson’s annual report reviews highlights from his last 5 years, offers 2 recommendations, and lists the top 5 service issues for 2024, including delays and debt collection. Guess what’s in the top spot? #annualreport ➡️
ow.ly/HcAN50Wa2Gx
ALT Someone holding copy of Taxpayers' Ombudsperson annual report
Our annual report included 7 recommendations to improve CRA services.
CRA:
✅ Agreed with 4
✅ Agreed with 2 in principle
❓ 1 is under review by the Minister
Get the full picture: ow.ly/Ln4150ZiOG1
#AnnualReport #CRAservice
Did you know? Our annual report highlights key trends from complaints we received, including:
❌ Incomplete/inaccurate info from contact centres
Learn more ➡️ ow.ly/zMkn50ZgRLo
The Taxpayers' Ombudsperson’s annual report has 7 recommendations for CRA service improvements, including 1 asking the CRA to let taxpayers request a callback without needing to call a contact centre first. 👉 ow.ly/JjYH50ZfjfB
ALT Taxpayer's Ombudsperson, François Boileau in a suit holding the 2025-26 Annual Report titled 'In Pursuit of Better Service' with Canadian flags in the background.
The wait is over! Our latest annual report is here!
Watch and listen to Ombudsperson François Boileau share his thoughts: ow.ly/olzv50Zc2SJ Stay tuned for more insights!
#TaxpayerRights #CRA #AnnualReport
Filed a service complaint with the CRA but didn’t get a clear explanation of their findings?
Right 9 of the Taxpayer Bill of Rights➡️You have the right to lodge a service complaint and to be provided with an explanation of the CRA’s findings. Learn more: ow.ly/87X350Z6LaZ
The Taxpayers’ Ombudsperson is conducting an examination into delays with T1 adjustment requests. Complex requests should take 20 weeks, but some are delayed up to 47 weeks. Learn more ➡️ow.ly/20JZ50Zatra #CDNTax #CRA #Systemic
ALT Close-up of a silver hourglass with white sand on a wooden table, a blurred person sitting in the background indoors.
The Taxpayers’ Ombudsperson has launched an examination into CRA complaint & recourse processes. Are they clear, fair & efficient for taxpayers? Learn more ➡️ ow.ly/rcXO50Z6Cuw #Systemic #CRA #ServiceMatters
ALT Person with long gray hair gesturing with hands while sitting at a desk with a computer and office supplies.
The Taxpayers’ Ombudsperson asked the CRA to enhance its Continuous Service Improvement page by doing 3 specific things. Learn what they are and let us know what metrics matter most to you. ➡️ ow.ly/G3aL50Z4aQo #TaxpayerRights #CRA
Have you had a poor experience using the CRA’s digital services? The Taxpayers’ Ombudsperson has sent two Service Improvement Requests, asking the CRA to simplify its contact page & prioritize online tools.➡️ ow.ly/KOIj50Z49Q9
Did you know?
Under Right 6 of the Taxpayer Bill of Rights, you are entitled to complete, accurate, clear, and timely information.
Learn more about your taxpayer rights 👉 ow.ly/1Kaf50YYoyL
#TaxpayerRights
Office of the Taxpayers' Ombudsperson retweeted
TRIBUNE — Soumettre une plainte auprès du Bureau de l’ombudsman des contribuables. Les étapes pour le faire en cette période de production des déclarations de revenus. Un billet du Bureau de l’ombudsman des contribuables - @BOC_Canada. #Fiscalité bit.ly/41RKYBR
🎙️ Our Ombudsperson, François Boileau, joined The Tax Chick podcast to discuss tax fairness, CRA service issues, and taxpayer rights. Tune in!
👉 Part 1: ow.ly/MCcy50YIg2z
👉 Part 2: ow.ly/Oczj50YIg2y
#TaxpayerRights #FairTaxation
Did you know, as per Right 5 of the Taxpayer Bill of Rights, you have the right to be treated professionally, courteously, and fairly by the CRA?
Learn about your rights 👉 ow.ly/obZm50YBUL7
#TaxpayerRights #Fairness
Saviez-vous qu’en vertu du droit 5 de la Charte des droits du contribuable, vous avez le droit d’être traité de façon professionnelle, courtoise et équitable par l’ARC?
Apprenez-en davantage sur vos droits 👉 ow.ly/2mIp50YBUQr
#DroitsDesContribuables #Équité
The Taxpayers’ Ombudsperson requests that the CRA improve its online resources to better promote faster, easier, and secure self-service options. These changes could reduce call volumes and improve service. ow.ly/MF2z50YGFiw
ALT Person using a laptop on a bed, viewing the Canada Revenue Agency contact us page
Mark your calendars! We’ll be at the 55+ Lifestyles Show in Ottawa (EY Centre) on April 10 and 11. Visit the OTO booth to learn about your taxpayer rights. Admission is FREE! #TaxpayerRights ow.ly/Vmie50Ycs6g
ALT Two representatives stand behind a booth for the Office of the Taxpayers' Ombudsperson with informational brochures and banners in English and French.
Tax season kicks off this week! The coming weeks will be the real test for @CanRevAgency’s service improvements. The CRA's new Continuous Service Improvement page tracks progress & updates. Our Office is monitoring closely! ow.ly/kftb50YlYJn
#Taxseason
Don't let poor service from the Canada Revenue Agency break your heart this year! If the CRA has you feeling blue, follow the 3 steps in this video to get the love (and service) you deserve 👉 ow.ly/o7wt50YcQCy
Statement from the Taxpayers’ Ombudsperson: The CVITP Grant program for free tax clinics is renewed for 3 years! We look forward to learning more about the CRA’s funding model this spring. ow.ly/Zfll50Y9pR0 #CVITP
Office of the Taxpayers' Ombudsperson retweeted
Getting ready to do your taxes? Our free webinar for people 65 and older has helpful tax info to get you started.
It’s happening on February 4th – register today to reserve your spot: ow.ly/23Bf50XYa1N #CdnTax
ALT A couple smiles while sitting on a couch and looking at a cell phone. “Join us for a free webinar on February 4th!”