Veteran owned ITSM Consulting company providing world class services to BMC Remedyforce, BMC Client Management, OneLogin and Salesforce customers!
Tampa, FL
Joined May 2017
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The Summer ’22 Release brings admins the ability to create tests for record-triggered flows with Flow Testing. This beta* feature is a great productivity gain for admins! | ow.ly/L75O50JJIFe | #Salesforce
How to Move Service Request and its underlying elements such as business services, templates, and categories from a Sandbox to Production using Configuration Sets. | Helpful webinar from @BMCSoftware. | ow.ly/vTUf50JJI3C | #BMC #Remedyforce
It was the worst year of a generation, but let’s put a positive spin on things – 2020 was the best year for digital transformation. This article explains why. | ow.ly/q1ya50JCJby | h/t @itsm_tools
73% of IT leaders who have implemented automation report time savings of at least four hours per 40-hour week | ow.ly/bhFt50JCIBU | #Salesforce
What is a “problem”? If your mindset is influenced by ITIL, you might be missing out on the inherent potential of problem management. Here Michael Keeling explains. | ow.ly/ITjf50Jwmj1 #ITSM
For IT infrastructure and operations organizations, the rising trends that we are seeing today will likely continue, but there are still a few areas that will need special attention from IT leaders over the next 12 to 18 months. | ow.ly/2gxE50Jwme7 | #BMC
In late 2021, ManageEngine surveyed 437 IT professionals across various topics to understand how their IT organizations have coped over the now two-year-long global pandemic. | itsm.tools/state-of-itsm-202…
Helpful information and research data from @salesforce about how to improve your customer experience | ow.ly/A5aw50JnumY | #Salesforce
We hope everyone has a safe and enjoyable Memorial Day weekend! On Monday, please remember and honor those that have served and given their lives in service to our country.
When it comes to understanding what ITSM is, it’s important not to get bogged down in the processes – with an important thing to remember that ITSM is about making your company’s IT, and business operations, better. | ow.ly/5E0t50JgVvV | #ITSM
In service management, performance is paramount. Configurable, widget-based reports built on data within the solution can provide an easy-to-digest visual overview of your department’s performance. | ow.ly/XWZF50JgUI7 | #ITSM
Only 24% of companies say their organization is data-driven, only 41% believe they are competing on data and analytics, and just 19% say they have established a data culture. | salesforce.com/blog/data-tra… | #BigData #Salesforce
Here Sophie Danby shares a list of what she believes are currently the best ITSM blog sites including vendors, member organizations and consultancies. There's 40 in total. Read the list here. itsm.tools/40-best-itsm-blog… | #ITSM
Time for a tune up? Schedule your BMC Helix Remedyforce Health Check today! | ow.ly/a79W50J9YWb | #BMC
Data architecture is a framework for how IT infrastructure supports your data strategy. The goal of any data architecture is to show the company’s infrastructure how data is acquired, transported, stored, queried, and secured. | ow.ly/UCfR50J9XU7 | #BMC
The latest trends in IT Ops are now driving changes instead of simply absorbing them. | ow.ly/Netq50J59R5 | #ITOps #BMC