Delivering Intelligent Transformation beyond Intelligent Automation to achieve workforce performance improvement, customer loyalty, and business productivity.
Dallas, TX
Joined June 2015
- Tweets536
- Following119
- Followers106
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OnviSource retweeted
We are seeing a remarkable evolution in the realm of #customerservice. However, the true measure of progress lies in our customers' experiences.
In this issue of Edge of Service I reflect on an article in @ConsumerReports & consider how we are doing. conta.cc/3RIeyFy
OnviSource retweeted
According to @miladantonio, "streamline and integrated #data is valuable and really essential to achieving the business outcomes of today." Watch this video for more insights from her and @dmyron's #OmdiaAnalystSummit session today, "Close the Gaps in #CX and Drive Revenue."
OnviSource retweeted
We're breaking down how the #callcenter can deliver greater value by predicting #customerloyaly and transforming with new technologies! bit.ly/3Y6zsOv
ALT Smiling ethnic female call center agent is speaking into her headset at her laptop.
OnviSource retweeted
Predicting #CustomerLoyalty is key to bringing value to the #callcenter. Learn how as part of our discussion for transforming from cost center to value center on LinkedIn Live March 30th. bit.ly/3Y6zsOv #webinar
ALT Smiling male professional pointing to a headline reading "Would you like to know the secret to predicting customer loyalty?"
OnviSource retweeted
The OEO 2.0 Association and @OnviSource announce a half-day virtual meeting for members on March 29th featuring product updates, training, best practices and more! bit.ly/3YG6l5Y
OnviSource retweeted
#InteractionAnalytics drives agent performance improvement through automated real-time guidance and next-best-actions. bit.ly/3P9xwSw Our latest #blog post explains how. Please Retweet.
OnviSource retweeted
See how Automated Quality Assurance for #teleservices can analyze, score, manage QA and agent performance for 100% of interactions with less human effort. Register! bit.ly/3UL16iY #QA #Analytics #webinar
ALT OnviSource and PeoplePraise webinar and live demo will feature automated quality assurance for the teleservice industry December 1st at 1 pm CST.
OnviSource retweeted
New eBook features forward-thinking solutions for telephone answering services and an innovative initiative to strengthen and unify the Teleservice industry. bit.ly/3spMY2t #ebook Please Retweet.
ALT OnviSource must-read eBook introduces forward-thinking solutions and a new initiative to unify the Teleservice industry
OnviSource retweeted
OnviSource introduces affordable Automated #QualityAssurance to the #teleservices industry. Learn how AQA analyzes, scores, manages #QA and agent performance for 100% of interactions with minimal human effort. Use Case & Demo. Register Now. bit.ly/3azAhNl
OnviSource retweeted
Achieving Excellence Across the Enterprise and Contact Center youtu.be/oUwtXPIfsKw via @YouTube
OnviSource retweeted
RT @jeannebliss: Focus on Customer Life Improvement in Your #Customer Experience Stages ow.ly/4mMWu9 #CX #custexp
OnviSource retweeted
Why is analytics in the cloud is important? See @VentanaResearch Data & Analytics in the Cloud ow.ly/Y7AiG #mstrworld2016
OnviSource retweeted
The Real-Time Contact Center Newsletter- July 2015 Edition- dmgconsult.com/newsletter/ne…
OnviSource retweeted
Onvisource Releases Onvicom to Deliver End Solution for Customer Interaction Applications, CIO Review @OnviSource bit.ly/1Kfk3lq
OnviSource retweeted
Hot Workforce Optimization companies ow.ly/OKIlA @incontact @IN_Intelligence @KnoahSoft @MN_North @Mitel @OnviSource @TantaComm