Jordan.co.uk.ie retweeted
Replying to @NeptuneMoon @rustybrick
The idea that Google would charge smaller advertisers to actually have access to decent support is gross.
How we have let these platforms get away with not offering even basic customer service to paying advertisers continues to be mind blowing.
#PPCChat
Jordan.co.uk.ie retweeted
Replying to @rustybrick
I do genuinely believe that the best model for EVERYONE is just a consistent level of GOOD support. When I first started out in 2016, I used to benefit so much from the support teams in Dublin and Ann Arbor, which in turn I could pass on to clients. I miss those days... #ppcchat
Jordan.co.uk.ie retweeted
Replying to @rustybrick
Their customer service is awful for high spending accounts so I'm not too optimistic about this lol
This times 100...
"It is disgraceful the level of support paying customers receive..."
Replying to @rustybrick
I have said for years that Google has things like this in their back pocket to keep revenue growing as the ad revenue literally cannot grow forever. I thought it would be a low fee analytics plan first.
It is disgraceful the level of support paying customers receive...
#PPCChat
Is it true that there is no way to reliably show the *actual* Google Ads costs for a specific time period in GA4? Google Ads support says "no". #ppcchat
#ppcchat I really don't want to move all shopping campaigns to Pmax, and the odds of the experiment not being in favour of Pmax were slim but here we are..
If you want to trick people into providing their Google Login details then Google says "it's going to cost you!" #ppcchat
#ppcchat I'm bumping this up in case anyone else has any recent insights - though I see @AndrewLolk has an interesting post less than 2 years ago here - savvyrevenue.com/blog/css/?u…
If you have to use GTM and are not familiar with regex then regex101.com/ is absolutely first class #ppcchat
Happy new year everyone. Question. Best way to update 'availability' in merc ctr more than once per day? (Assuming your ecommerce provider doesn't offer API connection for merc ctr). #ppcchat
Google threatened to suspend one of my Merchant Center accounts because 'availability' was incorrect. How'd I fix it? Turned off automatic updates. (The feed was correct, Google's updates were not). You couldn't make it up. #ppcchat
The 'Configure' option has disappeared from GA4 for me? When did this happen? Do I need to go into 'Admin' now to set up conversions etc? #ppcchat
#ppcchat Filled out support request while logged into merchants.google.com . Got an email from [email protected] saying that they were Google Ads support and I would have to fill in a different form to contact Shopping Support !
#ppcchat Saw this this morning when I tried to log a new case in merc ctr
#ppcchat
When rejecting ROAS bidding, it says I could always try a broad match experiment instead??
I know no-one cares, but Twitter is shite now, so I'm mostly staying off it except for #ppcchat












