👋

Bay Area
Joined November 2008
Join us, you can thank me later! 😉
Proud to represent @ServiceNow and support my friends at @UserTesting for their upcoming #THiSConnect events in SF and NY. We're exploring the intersection of AI, product, and customer experience design and innovation! In SF, I'm sharing the stage with Mr. @rwang0! 🤩 In NY, it's the one and only @SethGodinBlog! 🙌 The agendas are packed with industry luminaries, and I can't wait to learn from them! Bonus! I'm not sure if I'm allowed to say, but attendees will receive a copy of Mindshift! 🤫 It's the perfect book to open your mind to new possibilities.💡 Here are the dates... May 1, 2025 - San Francisco May 29,2025 - New York June 5, 2025 - London (I can't make this one, but you can!) Hope to see you there! Request your seat 👉 SF: usertesting.com/events/this-… NY: usertesting.com/events/this-… London: usertesting.com/events/this-…
1
69
Join us at The Human Insight Summit this October! Don’t miss out on the early-bird window.
Volume up! #THiS22 is heading to New Orleans and is sure to be the biggest and best yet! Join us to learn new ways to deliver truly exceptional differentiated experiences for your customers. Register today and save during our early-bird window. okt.to/zbT0WK
1
2
#CX is both a solution and a challenge for many executives. Read the latest @usertesting industry report to learn why.
Are you keeping up with the demand for human insight? In the UserTesting 2022 CX Industry Report, discover how teams from around the world are meeting the need for customer experience insight. Access the report here. bit.ly/usertesting2022cxrepo…
Customer understanding is super important. Need another reason why? Here you go...
91% of CEOs say their company is empathetic, but only 68% of employees agree. @apmacmillan shares why empathy is a critical business issue that the entire C-suite needs to address. via @FastCompany okt.to/vnYeJ1
We 💕 hearing this! Thanks for sharing your experience @HannahCDesign
Highly recommend @usertesting for usability testing. You get results back within hours! I love launching the survey on Friday night, and when you come back to work on Monday, you have the results! Usertesting.com #userexperience #design #UXResearcher #uxr #usability #uiux
Don’t be afraid to test early! Most game developers get value from player insights on prototypes and unfinished levels. Get more game testing tips and learn how the team at @schellgames found success testing VR with the UserTesting Human Insight Platform. okt.to/kE7D8Z
2
2
.@usertesting, a platform to discover the real thoughts of your customers
#technologies #Marketing Améliorer ses produits, son site internet ou ses services via l'avis des clients : @usertesting a mis en place une plateforme proposant des tâches aux consommateurs sous format vidéo afin d'aider les professionnels @quot_tourisme quotidiendutourisme.com/actu…
2
So important to connect the dots between what your customers think, feel, say, and do!
Have you ever created an empathy map? They’re a great way to fall in love with your future customer. Sit down and talk with your future customers to find out what they’re saying, doing, thinking, and most importantly feeling. #futurecustomer #empathymap #customerfirst
1
Thank you to our customers and our team members. okt.to/xpKe86
1
3
7
Paige Musto retweeted
The user is never wrong. 😹
User test result: user did not complete task
5
18
#UserTesting CEO @apmacmillan joins @HarryStebbings on the @saastr podcast to share his thoughts on pricing, demand generation, and how to scale successfully. okt.to/2OoA6F
3
1
If you missed #HiWorld20 live, we've still got all the content available for you on demand!
If you didn't get a chance to join us for #HiWorld20 last week read on to see what you missed and how you can still access all of these highlights on-demand and for free! okt.to/1O0XLx
If you divide 2020 by 5 you get 404. We are stuck on a 404 error. Developers, the world needs you.
32
213
52
1,025
I was skeptical about a musical guest at a virtual conference, but these guys (The Perfect Strangers from Vegas) are awesome!#HiWorld20
1
2
3
Thank you for closing out #HiWorld20 @triciawang and for leaving us with this nugget of wisdom “empathy is a journey, not a report”
1
4
Today at #HiWorld20 we announced our latest product innovations. With Interactive Path Flows, Quick Answer builder, Participant View, and more, companies can more quickly zero in on the customer insights that matter most. okt.to/dYv3Em