Pathways Consulting Group

Is your ServiceNow platform creating more frustration than progress? Workflows still feel manual. Adoption is lagging. Reporting is unreliable. Integrations are disconnected. You are not alone — and you do not have to start over.

Customers expect fast answers, connected experiences, and fewer handoffs. If your service teams are still relying on disconnected processes or manual workarounds, expectations will always outpace delivery. Connected customer service starts with connected workflows.

Not every ServiceNow platform needs to be rebuilt. Some need the right expertise to untangle years of technical debt, over-engineering, and workarounds that quietly slowed everything down. If your platform feels harder to manage than it should, Rescue can help you move forward.

Have you heard of our ServiceNow Platform X-Ray? It is important to have a Partner investigate based on specific concerns, complex workflows, adoption issues or other roadblocks. You should not wait if you are concerned about ROI.

Eight years in a row, and it’s all because of our incredible team. Pathways Consulting Group has once again been named one of Consulting Magazine’s Best Firms to Work For, ranking in the Top 3! This recognition reflects the culture our people create every day!

Less inbox chaos. Better HR support. Pathways helped a technology firm replace scattered emails with centralized case management and employee self-service on ServiceNow. See the story: pathwayscg.com/success-stori… #ServiceNow #HRSD

From architects and developers to administrators and support teams, technology professionals keep organizations connected, productive, and moving forward. Thank you to the talented tech professionals at Pathways, and across our industry, for everything you do.

We’re proud to celebrate our CEO, Mary Manzo, who has been named a 2026 Mentorship Champion by Consulting Magazine’s Women Leaders in Consulting! This recognition reflects her commitment to developing future leaders and creating opportunities for people to thrive.

Great ideas, but execution never quite lines up? 📉 That’s the gap between strategy and delivery. ServiceNow SPM brings business and IT together so you can stay aligned on what matters most. pathwayscg.com/strategic-por…

A ServiceNow implementation is a major milestone, but without the right roadmap, it can quickly become an overwhelming maze of scope creep and delayed timelines. In this video, we’re breaking down the foundational pillars of a truly seamless ServiceNow implementation.

Join us today! Pathways and ServiceNow are hosting an exclusive session to help you clear implementation hurdles and build a practical roadmap for long-term growth. carahevents.carahsoft.com/Ev… #Pathways #ServiceNow

Struggling with ServiceNow? Join Jeff Giovinazzo from Pathways Consulting Group as they break down the Top 5 ServiceNow Pain Points, and the practical fixes to get past them. Register here: carahevents.carahsoft.com/Ev…

In financial services, inefficiency isn't just frustrating. It's costly. Pathways helps banks and insurance providers use ServiceNow to reduce risk and streamline operations. pathwayscg.com/industries/fi…

Ready to clear your implementation hurdles? Join Jeff from Pathways and Matt from ServiceNow for an exclusive session on how to build a practical strategy, streamline workflows, and drive real value from your instance. Register now: carahevents.carahsoft.com/Ev…

You’ve invested in ServiceNow. Your workflows are built. Your processes are optimized. So why is your team still reverting to old spreadsheets and emails? In Part 6 of our series, we're tackling the final piece of the ServiceNow puzzle: continuous alignment and training.

Choosing the right implementation partner matters. ServiceNow recognizes partners with a demonstrated track record of delivering successful outcomes and gives organizations greater confidence when selecting a partner for complex HR transformation initiatives.

Your ServiceNow platform should drive efficiency, not frustration. Low adoption or disconnected processes? Get clarity and find out where to focus next with our complimentary Platform X-Ray. pathwayscg.com/lp/is-your-se…

Create smoother, more responsive HR workflows—from self-service to automated onboarding. Pathways is proud to be part of an exclusive group of Partners with the ServiceNow HR Validated practice badge. 🎖 Learn more: pathwayscg.com/hr-service-de…

Ready to drop the repetitive tasks? AI-powered workflows in ServiceNow can help you automate routing and manage processes across departments effortlessly. Connect with Pathways: pathwayscg.com/servicenow-ai… #ServiceNow #AI #Automation

Is your IT landscape starting to outgrow your business strategy? In Part 5 of our series, we’re breaking down the exact signs that signal your organization needs an Enterprise Architect. #EnterpriseArchitecture #ITStrategy #ServiceNowPartner #DigitalTransformation