Head of Support @ Mural
Joined January 2014
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Perran Facey retweeted
In this episode of Support Heroes, @MURAL's Dir. of Customer Support @Perranfacey describes how to use CS KPIs effectively to uncover the story the #'s are telling you, CS metrics to track for, how to make CS KPIs fair & tips for building a strong team culture. #CSAT #SaaS
🧮 Support Heroes by Kaizo Ep.30 is now live! 🧮
This week, Perran Facey- Director of Customer Support at @MURAL, provides top tips on how to use KPIs in customer service to manage a team.
Key lessons & links to podcast platforms on our blog: ow.ly/zWsq50F0ecr
Rate 5⭐!
Perran Facey retweeted
As design thinkers, facilitators, imagination workers that understood the power of digital-first collaboration, you were early to the party. 🎉
Now everybody is invited. And with this $118M investment, visual collaboration is going global. 🌎
bit.ly/3gtmS6m
Perran Facey retweeted
New year, new jobs 🎁 We're growing + looking for the best people to join us. #Hiring
Calling all ops, engineering, marketing, sales, product mgmt + design folks curious about empowering others to do their best work 💡🚀🌍
See all open positions here 👉mural.co/jobs
