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ALT Mathematics of life Form an orderly queue From shops to ride-share apps, queuing is everywhere. Peter Rowlett explains how maths can make it more efficient I imagine that you may, at some point in your life, have been in a queue that wasn't run entirely efficiently. Despite allegedly loving to line up and wait for things, Brits like me have an array of stories about badly run queues. Luckily, maths can give us insight into queues and answer questions like how many staff are needed to help them run efficiently. We can gather data on a real queue and use the average arrival rate to calculate the probability of someone joining. This is just an average, of course: if I told you an average of six people were going to enter your shop every hour and six arrived in the first few minutes,




