Picturehouse customer support team. Available 9.30am - 8.30pm daily. Email us at: [email protected]
United Kingdom
Joined November 2016
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Hello! 👋 We're having a spot of trouble with our phone lines today, so please bear with us if you're trying to get through. In the meantime, please do email us as usual for support.
🛠 We appreciate your understanding!
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Good morning! 👋 Due to engineering work, there may be disruptions today on our phone lines. We hope this doesn’t cause you any inconvenience, and we’re here to help you via email as usual. Thank you!
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🛠✨ In order for us to perform essential maintenance, our Customer Care office will be closed on Sunday 2 April and Monday 3 April.
For anything urgent during this time, please email us at [email protected].
We'll speak to you soon!
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Good morning! 👋
Our phone lines will be out of action today between 10am and 11am for essential maintenance. During that time, please get in touch with us via [email protected] and we'll be happy to help.
Thank you!
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Hello! Please note that our customer care office will be closing early today at 5.30pm, and will reopen tomorrow morning at 9.30am.
Thank you for your understanding!
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Good morning! Please note that our phone lines will be closed today between 2pm and 3pm for maintenance.
Thank you for bearing with us 🛠
We apologise for any inconvenience, our phones are currently down - If you have any urgent requests or enquiries we recommend you email us at [email protected]. Thank you for your patience.
Please note: Due to HM Queen Elizabeth II's State Funeral, our customer care office will be closed on Mon 19 Sep.
If you require assistance during that time, you'll still be able to reach us via social media.
Our customer care services will resume as usual on Tues 20 Sep.
@JamieCPitman Hello, Yep! If you call our refund line, 02070183629 (10am-6pm) one of the team will be able to help.
Our Customer Care services are now back up and running! Please do give us a call or email if you need any assistance. picturehouses.com/contact_us
Unfortunately, maintenance work in Customer Care is taking longer than expected, and we will not be able to answer your calls or emails until later this afternoon. Sorry for any inconvenience, and thank you for your patience.
Due to maintenance work this morning, Picturehouse Customer Care will be closed until 12 noon, and won't be able to take your calls. Our apologies for any inconvenience.
Getting the family to the cinema over half term? Need help with your booking or membership? Our Customer Care phone lines are now open from 9am to 7pm over the next few weeks. Give us a ring or an email if you have any Picturehouse queries. picturehouses.com/contact_us
@leammd Hi, Sorry to learn you lack of booking confirmation. Send us an email to [email protected] and we should be able to find your booking to resend to you!
@k_zarahfelicia Hi, unfortunately we cannot allow hot food from the bar/cafe into our screens, however popcorn and snacks are permitted.
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@SilverEmeraId Hi, Sure! if you go to the box office for the 12:00 with your booking reference. As long as there is space the cinema should be able to move you forward!
@Adele_Pthagonal Hi, give us an email at [email protected] and we'll be more than happy to look into this for you!
@joseacanada Hi! Sorry to learn of your issues with signing up for a membership. Feel free to contact us via email on [email protected] and we will be more than happy to investigate.