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Hotel Receptionist: “Your final bill is $925.” Me: “Sorry? I booked three nights at $150 per night. That’s $450.” Receptionist: “There are additional charges on your room. An extra guest, restaurant orders and late-night room service.” Me: “I travelled alone. I haven’t ordered room service once.” Receptionist: “That’s what the system shows.” Me: “Then I’d like to see the records.” She called the duty manager. Manager: “What’s the problem?” Me: “Your hotel is charging me for someone I’ve never met and food I’ve never eaten.” The manager opened my reservation and started checking the charges. A few seconds later, he frowned. Manager: “Your original booking was for one guest.” Me: “Correct.” Manager: “But someone changed it to two guests on the second night.” Me: “Who made the change?” He checked the system. Manager: “It was done using a staff login.” Me: “And who added the restaurant bills?” He scrolled further. Manager: “The same account.” I looked at the receptionist. She had stopped typing.