Customer service shouldn’t cost. It should pay. I’ve always believed that a Customer Support Department should be renamed as the Revenue Generation Department. If the agents handle the customer well, they will come back, spend more, etc.

A self-service option may be able to improve your customer’s experience of working with your company … but note that not all self-service options do.

“All for one and one for all” customer service is everyone’s job. Service is not a department. It’s a philosophy!

Bad service has no place in any company. It’s everyone’s responsibility to fight for their customer and make a determined effort to give them the best experience, one that makes them happy and gets them to come back—again and again!