Founder & CEO, Reputation Architects® Building, protecting and restoring reputations in a world of evaporated trust. @ReputationDoc since 2009.
New York
Joined October 2009
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Jon Goldberg retweeted
Civility isn’t “being nice.” It’s a power skill PR pros must wield to rebuild trust. Jon Goldberg explores why in this month’s S&T — and at ICON 2025 on Oct. 29.
🔗prsa.org/publications-and-ne…
#ICON #Civility #Leadership
Jon Goldberg retweeted
Jon Goldberg outlines the communicator’s evolving role in building trust.
🔗 Read it here: prsa.org/article/a-5-year-re…
You didn't chase after him? A little reputation management and you'll make him a squirrel in no time.
@Zoom How can I get someone to respond to an open ticket? I have two open tickets for the same issue. The first one was opened more than three weeks ago. Neither has been responded to. Chat agent promised to "remind the dedicated team to respond." Check your DMs for details.
@Zoom does anyone actually respond to open service tickets? GR0060935 has been open for 15 days. I responded to your agent (who didn't comprehend the issue) two weeks ago. I've replied two more times since, tweeted and sent a DM here. #crickets #reputationsuicide
Brilliant advice, @Zoom! Now, how about keeping your own customers happy? Have had open ticket for 11 days. I've replied to your agent's response 3x with no response. Please DM for request #.
@DellCares @Dell How do I get *HUMAN* help registering a brand new monitor with an invalid service tag? Can't send private message to Dell-Cares, and bots just keep asking for service tag. Is anybody listening?