Roy A Barnes (@RoyABarnes) header
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Roy A Barnes

@RoyABarnes

Blue Space changes how you think, act and perform. Our specialties include: Performance Management, Customer Experience and Change Leadership.

 Florida
bluespaceconsulting.com
Joined February 2011
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  • Followers242
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Photo by Roy A Barnes (@RoyABarnes)
Can you give me a number to call?
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ed on silent holds lasting 34, 40 and now 28 minutes.
I simply cannot get through to the collections department which is holding a $17k payment to me from a client. I've called three times...
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Great recognition for the unsung work Utility Field Crews do everyday! teapawt.net/NYGovCuomo/status/9592…
Archive: Governor Andrew Cuomo (@NYGovCuomo) profile pictureArchive: Governor Andrew Cuomo
@NYGovCuomo2 Feb 2018
New York has sent more than 1,000 personnel to #PuertoRico, including more than 450 utility workers to help restore power. What does electricity mean to an elementary school? Watch and find out.
Extraordinary service from @Delta captain flying SEA to Boise today. We were delayed due to ATC restrictions but he communicated really well
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Launched the official Blue Space Consulting company page - please follow to get regular updates on the latest work I…lnkd.in/efigJ98
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For all you Customer Experience Designers out there.... I've been studying Frederick Law Olmsted (Landscape Desig…lnkd.in/ep8We7W
"Great Customer Experience from Avista" by @RoyABarnes on @LinkedIn linkedin.com/pulse/great-cus…

Great Customer Experience from Avista

Avista Corp. gave more than 3,000 of its utility customers $150 grocery gift cards for heading into the Thanksgiving holiday without power more than a week after a major windstorm socked the Inland...

linkedin.com
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Avista mails gift cards to more than 3,000 customers - Spokesman.com - Nov. 30, 2015 spokesman.com/stories/2015/n… via @spokesmanreview
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"How to Get a Clear Mind" by @DeepakChopra on @LinkedIn linkedin.com/pulse/how-get-c… I think the question to ask is: how can I be of service now?
This Puget Power van visited school assemblies where we’d teach kids electric safety! #ThrowbackThursday #TBT
Image from Puget Sound Energy (@PSETalk)
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Improve #CustExp & alumni loyalty in Executive #Education programs with expert tips! | #CX #highered bit.ly/1NMdmqw…mer-experience/
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Note to all #airlines: saying "thanks for your patience" is NOT the same thing as saying: "I'm sorry that we are delayed"
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The Many Voices of Customer Experience cx-journey.com/2015/07/the-m… #custexp #voc #voe #reason
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So proud of these guys for showing genuine care! teapawt.net/martineznorth/status/6…
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How Anticipatory Customer Service Builds Customer Success And Loyalty onforb.es/1BgNYG6 via @forbes @micahsolomon
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What Makes a Great Customer-Centric Leader? shar.es/1fH8rd via @sharethis
Mobile enablement of basic customer service transactions is on your priority list, right? lnkd.in/bip6XEk
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