SAMNET

✈️ Dear @Fly_Airlink THIS IS DAYLIGHT ROBBERY😕😡 🚨 I’m writing this to publicly expose what I experienced with your airline, because this cannot be normal or acceptable. I booked my flight 2 months in advance, everything paid, everything confirmed. I arrive at the airport thinking it’s a smooth check-in… only to be told there’s an "issue" with my name on your system apparently it only showed my initials and surname instead of my full names. Now here’s the shocking part… Instead of simply verifying my identity (which I had FULL proof of ID AND passport in hand), your staff decided the solution was to charge me R790 just to "edit" my name on your own system error. Let that sink in… 👉 YOUR system error 👉 MY money And I say that because I booked with my full names and your staff said maybe it's because my names are long.. I even escalated the matter to the supervisor on duty, expecting some level of professionalism or assistance… but instead, she showed zero willingness to help and proceeded to enforce this ridiculous charge like it’s normal practice. How do you justify charging a customer R790 for something that and paying huge sums of rands to book my flights, something that • Was NOT my fault • Could be verified instantly with official documents • Took literally seconds to fix This is not customer service, this is exploitation, in fact u stealing from us. We are already paying high ticket prices, and now we must budget extra for your internal mistakes too? 😭 I am formally demanding a full refund of R790 back into my account within 24 hours. You cannot continue taking people’s hard-earned money under the guise of "policies" when the fault lies entirely with your own system. If this is not resolved urgently, I will have no choice but to escalate this matter further through the relevant consumer protection channels and publicly pursue accountability. Do the right thing. Also check your Emails because this same tweet is on your emails Mxm📍