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SDN U.S. Conference

@SDNUSConf

The first United States national conference will focus on how service design is evolving as an internal discipline within organizations of all types and sizes.

 Chicago, IL
sdnusfconf.com
Joined May 2017
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Photo by SDN U.S. Conference (@SDNUSConf)Photo by SDN U.S. Conference (@SDNUSConf)Photo by SDN U.S. Conference (@SDNUSConf)Photo by SDN U.S. Conference (@SDNUSConf)
"5BY5 – Conversational UI, Ilana Shalowitz " linkedin.com/pulse/5by5-conv… on @LinkedIn #5by5 @tbrand33
5BY5: Conversational UI, Ilana Shalowitz

5BY5: Conversational UI, Ilana Shalowitz

Interview with Ilana Shalowitz, Senior VUI Designer at Emmi by Thomas Brandenburg People and companies assume that because most everyone converses, it must be easy to build a conversation. They don’t...

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"Announcing the 5by5.blog" linkedin.com/pulse/announcin… on @LinkedIn #5by5 @SDNetwork

5by5

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"5x5 - Service Design in Government, Lincoln Neiger" linkedin.com/pulse/5x5-servi… on @LinkedIn @SDNetwork #5x5sd #5by5
5x5 - Service Design in Government, Lincoln Neiger

5x5 - Service Design in Government, Lincoln Neiger

Interview with Lincoln Neiger, Service Designer at the City of Austin by Thomas Brandenburg I have seen that government is different in it’s ability to accept change than the private sector. We’re...

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"Seven Perspectives on the New Language of Service Design" linkedin.com/pulse/seven-per… on @LinkedIn @SDNetwork #SDNUS17 conference #5by5 #5x5sd
Seven Perspectives on the New Language of Service Design

Seven Perspectives on the New Language of Service Design

Interviews by Andrea Fineman & Thomas Brandenburg Interview with Bernadette Geuy, User Experience Design Lead at University of California, Berkeley “Service designers need to be able to translate and...

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"5 x 5 - Get to Know a Service Designer, Barbara Barry" linkedin.com/pulse/5-x-get-k… on @LinkedIn @SDNetwork #SDNUS17 conference #5x5sd
5 x 5 - Get to Know a Service Designer, Barbara Barry

5 x 5 - Get to Know a Service Designer, Barbara Barry

Interview with Barbara Barry, Mayo Clinic Center for Innovation by Thomas Brandenburg ‍ “You don’t understand anything unless you learn it in more than one way.” This helps me remember to be flexib...

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"5 x 5 - Get to Know a Service Designer, Leah Cabrera" linkedin.com/pulse/5-x-get-k… on @LinkedIn @SDNetwork #SDNUS17 conference #5x5sd

5 x 5 - Get to Know a Service Designer, Leah Cabrera

Interview with Leah Cabrera, Service Designer in Design and Innovation Group at Memorial Sloan Kettering Cancer Center by Thomas Brandenburg “No industry is immune to system-level changes, so how...

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"5 x 5 - Get to Know a Service Designer, Meredith DeZutter" linkedin.com/pulse/5-x-get-k… on @LinkedIn @SDNetwork #SDNUS17 conference #5x5sd

5 x 5 - Get to Know a Service Designer, Meredith DeZutter

Interview with Meredith DeZutter, Mayo Clinic Center for Innovation by Thomas Brandenburg ‍ Our work is understanding people, services, interactions, and experiences, but the underlying idea is that...

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"5 x 5 - Workshop: A Design Tool For Change, Olga Elizarova" linkedin.com/pulse/5-x-works… on @LinkedIn @SDNetwork #SDNUS17 conference #5x5sd
5 x 5 - Workshop: A Design Tool For Change, Olga Elizarova

5 x 5 - Workshop: A Design Tool For Change, Olga Elizarova

Interview with Olga Elizarova, Senior Behavior Change Analyst at Mad*Pow by Thomas Brandenburg ‍ Different workshops have different goals. For some, success at the end of engagement is a set of...

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"5 x 5 - Getting to Know a Service Designer / Design Researcher, Amy Wicks" linkedin.com/pulse/5-x-getti… @LinkedIn @SDNetwork #SDNUS17 #5x5sd
5 x 5 - Getting to Know a Service Designer / Design Researcher, Amy Wicks

5 x 5 - Getting to Know a Service Designer / Design Researcher, Amy Wicks

Interview with Amy Wicks, Senior Design Researcher at IA Collaborative by Thomas Brandenburg ‍ I try not to get too attached to anything because this work is inherently collaborative and iterative,...

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"5 x 5 - Workshop: A Design Tool For Change, Ciara Taylor" linkedin.com/pulse/5-x-works… on @LinkedIn @SDNetwork #SDNUS17 conference #5x5sd

5 x 5 - Workshop: A Design Tool For Change, Ciara Taylor

Interview with Ciara Taylor, Gameful Experience Designer at Mad*Pow by Thomas Brandenburg ‍ It’s important for participants to be open minded and collaborative. They need to be willing to step...

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"5 x 5 - Taking Issue, Jessica Weeden" linkedin.com/pulse/5-x-takin… on @LinkedIn @SDNetwork #SDNUS17 conference #5x5sd
5 x 5 - Taking Issue, Jessica Weeden

5 x 5 - Taking Issue, Jessica Weeden

Interview with Jessica Weeden, Service Designer at Philips by Thomas Brandenburg Of all the fields of design, I believe service design is most closely tied to a company’s culture, and can most...

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Thanks to all who spoke, led workshops, and attended. See you at @SDNetwork Global Conference in Madrid this November? #sdnus17
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Sketchnotes from today by @meganerinmiller
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"5 x 5 - Workshop: A Tool For Change, Twisha Shah-Brandenburg" linkedin.com/pulse/5-x-works… on @LinkedIn @SDNetwork #SDNUS17 conference #5x5sd

5 x 5 - Workshop: A Tool For Change, Twisha Shah-Brandenburg

Interview with Twisha Shah-Brandenburg, Manager of Design Planning & Research at RTC by Thomas Brandenburg ‍ Even cross functional and successful workshops often loses momentum because they are one...

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"5 x 5 - Taking Issue, Jonathan Campbell" linkedin.com/pulse/5-x-takin… on @LinkedIn @SDNetwork #SDNUS17 conference #5x5sd
5 x 5 - Taking Issue, Jonathan Campbell

5 x 5 - Taking Issue, Jonathan Campbell

Interview with Jonathan Campbell, Senior Vice President, Experience & Service Design at Continuum by Thomas Brandenburg ‍ A code of ethics could be a powerful contribution by the Service Design...

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Izac Ross @zaic's pilot planning canvas. How do you pilot services? (Photo by @jacoby_emily) #sdnus17
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Lunch is set up on floor 3 as well as in basement. The first afternoon talk begins at 2 p.m. sharp in the first floor auditorium. #sdnus17
Building on @shelleyke's theme of employee experience: @BernieGeuy on professor, postdoc, & student experience at @UCBerkeley. #sdnus17
Image from SDN U.S. Conference (@SDNUSConf)
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Visual communication is pervasive in business today - a signal from the future, says @Shelleyke this morning in her keynote! #sdnus17
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"5 x 5 - Service Design for Retail, Craig LaRosa" linkedin.com/pulse/5-x-servi… on @LinkedIn @SDNetwork #SDNUS17 conference #5x5sd
5 x 5 - Service Design for Retail, Craig LaRosa

5 x 5 - Service Design for Retail, Craig LaRosa

Interview with Craig LaRosa, Principal Director at Frog By Thomas Brandenburg ‍ The biggest barrier to scaling integrated services in retail, are retailers. The old way of doing things just doesn’t...

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