Update as at: 17:33 18/12/24 We are continuing to make good progress to repair the fault at our Cheam Water Treatment Works and are aiming to restore supplies by lunchtime tomorrow. Unfortunately, some customers may continue to experience low pressure or no supply throughout this evening. Storage levels remain low, and we ask customers to use water carefully to help preserve the network’s capacity. These areas are KT17, KT19, KT4, SM6, SM1, SM3, SM4, SM5. When your water returns it may be cloudy, white, or discoloured and you may notice a change in smell. In most cases, this can be cleared by running the cold kitchen tap. You can find more information here: seswater.co.uk/your-water/wa… We will continue to prioritise getting water to our most vulnerable customers and providing bottled water (as detailed below). Available Bottled Water Stations: From tomorrow there will be five bottled water stations, at the following locations, open from 6am: 👉Cheam Library, Church Rd, Sutton SM3 8QH. Access via Park Rd. 👉Bourne Hall in Ewell, KT17 1UG. Access via Spring St. 👉Upper High Street Car Park KT17 4DU. Access via Upper High Street main road. 👉Westcroft Leisure Centre, along Westcroft Rd in Carshalton, SM5 2TG. 👉St Paul’s Church, 15 Northey Avenue, Cheam SM2 7HS. Cheam Library, Bourne Hall, Upper High Street Car Park and Westcroft are all open until 10pm tonight. What to do if you are an existing or think you might need to be a priority services customer, for example, you have a visual impairment or have limited access: If you, or a member of your household requires Priority Service Register needs, contact us directly by calling 01737 772000. By calling, we will make specific arrangements to ensure bottled water is delivered to your address. To find out more information on our Priority Service Register please visit our page here: Ongoing Actions and Next Steps: Our customer contact centre is open until 10pm tonight. If you need to speak to a member of our team, please call 01737 772000. You can also use this number 24/7 for emergencies. Thank you for bearing with us while we make these essential repairs. We will be providing further updates on this page as soon as we are able to. Next update will be provided by as soon as possible.

We have now opened a third bottled water station at West Croft Leisure Centre, Westcroft Road, Carshalton, SM5 2TG. Thank you for your ongoing patience while we continue to resolve this complex fault at our Cheam Water Treatment Works.

Our teams continue to work around the clock to repair the fault at our Cheam Treatment Works. In the meantime our bottled water stations remain open at: Bourne Hall in Ewell, KT17 1UG Upper High Street Car Park KT17 4DU We will also be in place to announce new bottled water stations shortly. We are very sorry for the continued disruption and stress this situation will be causing and are doing all we can to return your water supplies back to normal.