AI Strategist | Tech Innovation Director | Podcaster | Consumer Industries Consulting Partner
Dubai
Joined April 2018
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Your Journey, Your Mountain 🏔️
It’s so easy to glance at someone else’s “mountaintop” and feel like we’re falling behind, especially now that our personal lives are out in the open thanks to social media.
But the truth is that comparison distorts progress.
#SelfDevelopment isn't just about what we do; it's also about who we do it with.
The people around us shape who we are. It's up to us to make sure we pick the people who lift us up and inspire us to keep #growing.
#PersonalGrowth #Leadership
Klarna went all in on #AI; now it's changing its tune.
The problem with Klarna's aggressive #AIAdoption wasn't the AI itself, but the lack of nuance in its strategy.
#CustomerService #FutureOfWork siliconrepublic.com/machines…
I’m in a season of change.
It’s not just about getting through hard moments, it’s about growing through them, and about finding clarity when the plan falls apart.
Some days feel like progress. Others feel like a pause. Both are part of the process.
#Resilience #GrowthMindset
Still #WorkforcePlanning like it’s 2015?
The world has changed & so should your strategy. #AIAgents are shifting workforce planning from how many to what outcomes matter & how best to deliver them.
→ Rethink roles. Focus on tasks, skills, and systems. kpmg.com/us/en/articles/2025…
Who’s in charge of your career?
Is it you, or someone you met on Zoom 18 months ago?
It’s time to take control:
→ Build a strategy
→ Know your value
→ Don’t hand over the reins
#CareerStrategy #Resilience #GrowthMindset forbes.com/sites/juliettehan…
#CustomerService is evolving fast. No longer reactive or slow, the rise of #AgenticAI makes it autonomous, predictive, and scalable. It’s not just about reducing costs — it's about creating a whole new value framework for customer interactions.
🔗 fastcompany.com/91333413/age…
A lot of us working in corporate roles are wired to chase impact, performance, and progression. We measure growth by quarterly reviews, KPIs and promotions, because this is just generally the way things have always been done.
But what about the story unfolding outside of that?
Out of 200+ senior #security professionals at #CYBERUK 2025, not one felt confident about their understanding of #AI system risks. Yet, nearly all are deploying it.
🚨 This is exactly the kind of gap that turns #innovation into vulnerability. theregister.com/2025/05/14/c…
History doesn’t repeat itself, but it often rhymes.
🔁 2009: “Refusing to Use the Internet”
🔁 2025: “Refusing to Use #AI”
Every wave of innovation meets hesitation. The real question isn’t whether to adopt AI- it’s how to do it responsibly, inclusively, and intentionally.
📢I'm officially a published author in the UK!
Below, I explore how #retailers can create seamless, intelligent, and personalised experiences that go beyond the checkout counter, powered by #AI, #data, and the right digital infrastructure. retailtechnology.co.uk/news/…
If you want to make an impact, you just need to be the one asking the questions that shift the room.
When you lead with curiosity instead of control, something changes:
→ People feel heard
→ Challenges surface faster
→ Solutions come from the team, not just the top
Just 2% of business leaders use #AI tools daily for work.
We talk about AI as if it's everywhere, but in reality, it's still mostly at the surface level for many professionals.
If this is the early wave, then we haven’t even seen the real productivity gains yet.
There might be a current gap between novelty and utility, but as #AIAgents get access to personalised #data and better contextual understanding, we'll likely look back at this stage like we now view dial-up internet- a necessary but clunky starting point. ft.com/content/9a1736aa-45be…
I saw this @McKinsey graphic shared by Mark S. Mandula, and it resonated with me. Not because it's radical, but because it's rarely practised with intention.
One key takeaway for me:
➡️ #Vulnerability and humility aren’t #SoftSkills. They’re #leadership strategies.
Excellence is the new differentiation.
It’s not about doing everything.
It’s about doing one thing so well that people remember you for it.
Whatever your craft, your skill, your zone- go deep.
Mastery never goes out of style.
Video Credit to Alvin Foo
The best-performing companies in the next chapter won't be the ones with the flashiest tools. They’ll be the ones who’ve mastered the art of fit: choosing the right capabilities, at the right scale, for the right problem. forbes.com/sites/adrianbridg…
In 2017, 20% of companies used #AI. Today it's over 80% and climbing. That’s more than 300M, companies globally either using/exploring AI. What changed?
It's no longer just an innovation project. It's the backbone of how companies operate, compete, and win across every function.
The future of search is here, and it's powered by #AI.
Brands are no longer just optimising for Google. They're optimising for AI models like #ChatGPT, Claude, and Gemini. ft.com/content/9cc6cc0b-759f…
