Designer. Researcher. Storyteller. Curious, nerdy & a little bit artsy. Happiest exploring. Service Designer @DeloitteDIGI_IE.
Ireland 💚 | Aotearoa 🖤
Joined November 2012
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- Following2K
- Followers610
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Sarah Heffernan retweeted
The importance of words in strategy and foresight work is not emphasised enough.
You can have all the design approaches, visualisations and workshops you can muster - but a misunderstanding of shared language can derail an entire project.
Sarah Heffernan retweeted
So many companies want to innovate on #servicedesign but don't have the basics down. Do you have a clear, detailed sense of your current journey? Do you listen to your customers? Do you follow up? Are points of contact and handoffs clear? Can customers easily get support..?
Sarah Heffernan retweeted
It's almost time, get your tickets for the Doing Design Festival coming up on the 11th of February. #DDFV3 #Design #ServiceDesign #ux ow.ly/G86v30s7MpN
Sarah Heffernan retweeted
We are so thrilled to announce Jack Carty as our musician at the Doing Design Festival V3 on February 11. #ux #Australia
#servicedesign #event #design @ThisisHCD
youtu.be/j-ypQ4auhF0
Sarah Heffernan retweeted
“A good ancestor recognises a dying system and rather than trying to pass on their own dysfunctional civilisation, they take part in the historic act of seeding a new civilisation that can grow in its place and maintain the conditions conducive to life into the long future.”
Sarah Heffernan retweeted
Could 2 followers please copy and re-post this tweet?
We're trying to demonstrate that someone is always listening.
Call 116 123 (Samaritans UK and Ireland).
Call 1800 247 247 (Pieta House, Ireland)
Just two. Any two.
Sarah Heffernan retweeted
Next ask a service designer newsletter digs into this thread a bit deeper, including things like questions to help you brainstorm your specific and descriptive map title.
🤩 Sign up: eepurl.com/dMxQiU
Sarah Heffernan retweeted
We have had lots of requests for an extension so here is your chance 💪 – at Carlow, Ireland
Okay folks! Yet again, you've asked and we've delivered😎
It's the season of giving after all🎅
That's right -
THE DEADLINE TO SIGN UP HAS BEEN EXTENDED🤩🤩🤩
Click the link to sign up now to be a B!G Mentor
thebigidea.ie/become-a-mento…
Sarah Heffernan retweeted
Not one to miss!! I’m sharing my top tips on how to maximise social media!!
Have you registered for our FREE workshop with Ashwin Chacko @whackochacko this Monday?👀
This online workshop will cover👇:
*Marketing basics
*Knowing your audience
*Content buckets
*Making connections
All are welcome to join!😊
Register here to join: us02web.zoom.us/webinar/regi…
Sarah Heffernan retweeted
🧵Three easy ways to level up your #servicedesign journey maps (I find these are often missed!)
Sarah Heffernan retweeted
Starting next week November 15 2021. (CET time friendly)
@MrStickdorn @adamstjohn @markusedgar
The 5 half-days “Essentials Online” course provides practical exercises looking at how to practice service design remotely.
#tisdd #servicedesign #training
ow.ly/lLXp50GJ7bY
Sarah Heffernan retweeted
Rousing call to arms by @LeylaAcaroglu ends the first day of #DesignForPlanet ‘we designed ourselves into this, we can design ourselves out’
Sarah Heffernan retweeted
For the last 3 years, the @ThisisHCD Slack channel was via application process only.
We now allow anyone to join.
#hcd #community
thisishcd.com/community/slac…
Sarah Heffernan retweeted
What rituals do you use to mark a new week?
Here are 4 questions you can ask yourself 👇
✔️ What's my biggest opportunity this week?
✔️ What's my biggest worry?
✔️ Who will I amplify?
✔️ How will I help myself?
Sarah Heffernan retweeted
#servicedesign mistake: Ideating without prototyping & testing.
Reframe: Ideation, experience prototyping & testing need to non-negotiably go hand in hand in order to unlock value.
Sign up for the next edition: eepurl.com/dMxQiU
Img credit: @This_is_SDT
ALT Illustration of increasing fidelity of experience/process prototypes. Starting with a sketch, then storyboards and storytelling, then investigative rehearsal, then rehearsal using cardboard prototypes
Sarah Heffernan retweeted
"Are we looking for mirrors or windows?"
@georgeaye said this in response to a question about hiring, but it could really be applied to so many aspects of life and work.
Sarah Heffernan retweeted
Guess what? We've loads of brilliant courses coming up and there's sure to be something for you to learn from!
Join now: thisisdoing.com/courses
#Design #Innovation #Training #ServiceDesign #Facilitation #DesignResearch #TiSDD #TiSDT #JourneyMaps
Sarah Heffernan retweeted
Design for Planet is all about galvanising the design community to address the climate emergency. The festival will be taking place on 9 & 10 November at @VADundee. Register for tickets here; designforplanet.org
#DesignForPlanet #OneStepGreener
Sarah Heffernan retweeted
Someone used the phrase at me AGAIN today, "It's better to ask forgiveness than permission."
But I'm done with sneaking. Here's a third alternative: medium.com/@ElizAyer/dont-as…
Sarah Heffernan retweeted
Our community at This is HCD just keeps getting bigger. We recently added This is HCD / UK with Laura Falorni. If you're interested in hosting community events in your area, you can now learn more about Becoming a Chapter Lead.
thisishcd.com/community/beco…