AI GTM and Strategy. Obsessed with how you shift from selling features to connecting with your audience? Master at building GTM strategies & plans.
San Francisco
Joined September 2011
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What does it really take to scale AI agents in production? Our CTO, Raj, breaks shares his thoughts in New Stack.
#AI #AIAgents #ML #Engineering bit.ly/49ou5mQ
Theresa P. Bui retweeted
Many digital businesses neglect #userexperience while trying to stand out in today's hyper-competitive landscape. In @forbes, our Chief Product Officer Aditya Ganjam discusses why an operational shift to experience-centric observability is essential. forbes.com/sites/forbestechc…
How can an experience-centric approach to observability streamline operations? By highlighting essential data and eliminating noise. Lower #MTTR and #driveengagement
Dive into @conviva's Chief Product Officer Aditya Ganjam in Forbes: forbes.com/sites/forbestechc…
Theresa P. Bui retweeted
Ever wondered how @conviva monitors user experience at Internet scale to drive operations at some of the largest providers? Join me and principal engineer Henry Milner at @confluentinc #current23 tomorrow to learn about TimeState Analytics: events.bizzabo.com/468544/ag…
📺How to go from 0 to 22M streaming subscribers: @MarcBuono, Executive Director of Global Ops & Tech at Peacock, shares expertise in launching and scaling Peacock into a top provider for major events! Can't wait -- Register now: bit.ly/3COhYOT #streamingmedia #ottvideo
Imagine a data methodology that accurately visualizes the real-world, in real-time. Conviva's Chief Scientist @@vyas_sekar blogs research paper our team presented on Time-State Analytics at CIDR 2023. conviva.com/time-state-analy…
#streaminganalytics #CIDR2023 #BigData @conviva
The only #HolidayGiftGuide you'll need -- choose your favorite device based on its #QoE and watch your favorite holiday movie without interruption. #OTT #streamingmedia
@conviva
conviva.com/state-of-streami…
The first week of the #worldcup2022 saw a 34% increase in unique devices streaming, meaning millions of viewers are tuning in across the globe. How has the massive increase in traffic impacted overall experience for viewers #devicestreaming #ott @conviva nam02.safelinks.protection.o…
Is The Future of CX at Home? Join @EY_TechSolution and @asapp as we discuss whether contact center executives are embracing permanent work from home or rushing their teams back to the office. tinyurl.com/2cvpszau
#contactcenter #cx #customerexperience
Theresa P. Bui retweeted
👏👏 congratulations #BaskinEngineering NLP students!
Congratulations to our NLP students on meeting a Capstone milestone! Students presented their project proposals & received feedback from a panel of highly esteemed NLP professionals. Many thanks to our IAB members & Capstone Mentors for participating! #BaskinEngineering #NLProc
Join @michael_lawder and DISH Network's Christina Sansone at #CCWVegas and learn ways to prioritize digital investment and the agent experience in response to the Great Resignation. bit.ly/3q0rMi7
#callcenter #greatresignation #contactcenter
@CustContactWeek @asapp
ASAPP's Ryan McDonald: Augmenting customer service with AI - AI Business aibusiness.com/author.asp?se… #AI #artificialintelligence #customerexperience #CX @asapp
Merci à @airfrance AF84 de nous avoir aidé à célébrer notre 6ème anniversaire de mariage de CDG à San Francisco. ❤️🥂❤️
Read Everything CX: Powering Brands and Increasing CLV paper.li/ShiftYourStory/1598…
At @ASAPP we're advancing cutting-edge #AI research to improve #customerexperience. We've open sourced a dataset that resembles real-world #customerservice environments, creating a new benchmark for better #CX research. #customerexperience #artificialintelligence
The ubiquity of smartphones and messaging apps, as well as the constraints of the pandemic, accelerated the adoption of conversational technologies.
We've released a dataset to make these technologies better. @VentureBeat's @Kyle_L_Wiggers explains: venturebeat.com/2021/05/31/a… #CX
Excited that @ASAPP recognized by @Gartner_inc 2021 #CoolVendor report for #CRM Customer Service and Support gtnr.it/3hYNNex! #callcenter #contactcenter #customerservice #customersupport #AI #artificialintelligence #cxperformance #customerexperience #cx
Theresa P. Bui retweeted
ASAPP has the highest performing Automatic Speech Recognition (ASR) in the world at 98.25% accuracy. Augmenting human performance with #AI is ASAPP's focus. Learn how accurate #transcriptions feed business benefits directly. bit.ly/3hsHZWY