We are so sorry for the disappointment caused here. Please send across a private message here and we will get this resolved as quickly as possible! - Ryan

Hello, I apologise for any delay with responding to you. A member of the team will respond to you as soon as possible. Thank you for your patience. - Tom

Hey we are truly sorry for the inconvenience this has caused you. I assure you we will look into this on your behalf but please send across a private message! - Ryan

We are so sorry this has happened and for any frustration this has caused you, if you can send across a private message I assure you this will be addressed and resolved as quickly as possible! - Ryan

We are truly sorry for any inconvenience caused here, if you can send across a private message I assure you we will address this on your behalf! - Ryan

Hey Debbie, thank you for bringing this to our attention and we are truly sorry for this situation. Please send over a direct message and I assure you we will address this on your behalf and provide you with a healthy solution! - Ryan T

Hey Thabi, we are so sorry for this situation. Please send across a private message and I assure you we will address this on your behalf as soon as possible! - Ryan T

We are so sorry this has happened, please send over a direct message and I assure you we will address this on your behalf! - Ryan T

Hey we are truly sorry for this situation, please send across a private message and I assure you we will address this and provide you with a healthy solution! - Ryan T

Hi @SkinStore I am so sorry about this! Please send across a DM and I assure you I will get this looked into and resolved as soon as possible. - Beth M

Hey @SkinStore I am so sorry to hear about this! Please could you send across a DM and I would be more than happy to assist you further and get this resolved ASAP - Beth M

Hi there @SkinStore I am so sorry about this! Please send over a direct message and I assure you this will be addressed as soon as possible. - Beth M

We are truly sorry to hear this, please send across a private message and I assure you we will address this for you! - Ryan T

We are truly sorry Lisa, please send across a private message and we will look into this on your behalf! - Ryan T

We are truly sorry for this situation Ethan, please send across a private message and we will address this as soon as possible! - Ryan T

Hey please send across a private message and we will look into this, I assure you! - Ryan T

We are truly sorry to hear this Victoria, please send over a direct message and I can assure you this will be addressed and resolved as soon as possible! - Ryan T

We are truly sorry to hear this Ana, please send over a direct message and I can assure you this will be addressed as soon as possible! - Ryan T

Hey Will we are so sorry to hear this, please send over a private message and we can discuss this further! - Ryan T

We are so sorry to hear this Margie, please send us a direct message and this will be looked into on your behalf. If you have messaged in already I can assure you this will be picked up and resolved as soon as possible! - Ryan T