Reimagining and redefining Customer Experience as a Service (CXaaS)
Joined August 2021
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TOMORROW -- Get ready for the busy season in hospitality! 🔥 Let's talk about how #automation, #AI and #CX knowledge can tackle staffing shortages and enhance guest experiences | JOIN THE CONVERSATION 📅 #HospitalitySolutions #SummerRush
A coffee retailer worried it would compromise its CX as it grew quickly. But with expert support it diverted 33% of call volume, grew FTE associates 4x, and kept CSAT at 90%. See how our proactive partnership made it happen.
ttec.com/client-stories/proa…
Summer's knocking, and the hospitality industry is feeling the heat! 🌞 Join the conversation about how automation, AI, and CX expertise can help tackle staffing shortages and elevate guest experiences. Register now! 👇 #HospitalitySolutions #SummerRush
linkedin.com/events/71907979…
When a video communications company had a growing number of aging, delinquent #B2B accounts, our expert #collections associates hit the ground running. | READ CASE STUDY ttec.com/client-stories/spec…
When an in-house #collections team wasn't generating results fast enough, TTEC associates sprang into action - generating 17x ROI in just six months. | SEE HOW WE DID IT 👉 ttec.com/client-stories/expe…
How #pharma is amping up medical information programs with practical, #AI-driven contact center solutions that help improve the patient experience. ttec.com/blog/6-ways-ai-can-…
Thought-starter Thursday: Hungry for savings, a meal delivery service is poised to save nearly $10 million with smarter scheduling that syncs to changing customer demand. SEE HOW #workforcemanagement #analytics #predictiveanalytics #WFM ttec.com/client-stories/work…
Be gone, buffoonery. There is a right way to leverage the Service to Sales opportunity in the #contactcenter. #Listening is half the battle. | READ MORE ttec.com/blog/tales-ham-fist… #upsell #cx
When TTEC's #helpdesk associates struggled to resolve tickets because they couldn't get the information they needed, our proprietary #generative AI-powered answer system, called Let Me Know, significantly reduced associate stress and helped #AHT. | SEE HOW ttec.com/client-stories/gene…
Many brands are leaving money on the table with outdated #service to #sales methods. Is yours one of them? To truly turn their contact centers into revenue generators, it's time for brands to take a new, #AI-enhanced approach. | READ BLOG ttec.com/blog/service-sales-…
Thursday thought starter 💡 -- When a cloud collaboration service struggled to collect millions in outstanding #debt from its customers, our highly trained #B2B #collections associates recouped $5 million of it in just 90 days. | SEE HOW ttec.com/client-stories/expe…
Get ready to ride the #AI wave 🌊and turn potential into #profit in the year ahead. 🏁 | SEE HOW and SUBSCRIBE TODAY linkedin.com/build-relation/…
💡Thursday thought starter: #QA and #eNPS scores zoom upward with #conversationalAI bots helping new hires master the most common calls coming into a #healthcare company's contact center. Learn more | READ THE CASE STUDY
If last year was the year everyone gushed about AI, 2024 is the year #sales teams put it to action. Harness the power of #AI and data to grow #revenue (and see our other #B2Bsales trends). | READ BLOG ttec.com/blog/right-ai-tools… #b2bsales #salestrends #ai
Hey Shoptalkers- Ready for the ultimate Vegas experience? Step into our exclusive VIP Suite at the Sphere 🌐 for an unparalleled sensory experience. | SIGN UP NOW (retailers only please, limit two per company) eventbrite.com/e/the-sphere-… #Zendesk #Linc #Shoptalk
How can #retailers make the most of a tough labor market, rising costs, and growing customer demands? #Nearshoring can give you the competitive advantage you need to stand out. | READ BLOG www2.ttec.com/3-benefits-a-g…
Less talk, more action is what will drive #AI this year. Check out the new issue of Customer Strategist Monthly for insights on this and more | READ IT TODAY. www2.ttec.com/webmail/19832/…
💡Thought-starter Thursday: When associates at a #telecom company struggled to convert sales opportunities during customer service calls, our Service to Sales solutions and proven #salesplaybook drove a 27% jump in revenue in just two weeks. | SEE HOW ttec.com/client-stories/ai-p…
B2B #collections can be a slow and arduous process. But it doesn't have to be! The right motions, people, and tools make all the difference. | GET OUR TOP TIPS www2.ttec.com/b2b-collection…
Looking to staying ahead of the competition with constant innovation? Don't forget about your #voice channel! Yes, even phones can be cutting edge - with the right #automation. Check out these tips from our friends at @FlipCX. | READ BLOG ttec.com/blog/future-contact…
