Great conversation among our guests at #tapintotechsping We shared examples and methodology of how user driven innovation can increase the likelihood of "getting it right" for our patients and our front-line staff @Baystate_Health

@jessyejoyce, Baystate's Innovation Strategy Manager talks about how there’s a science to identifying the right initiatives to pursue, and how to design services and solutions in healthcare that will capture the hearts and minds of both patients and employees #tapintotechspring

@TechSpringMA is using human centered design to improve the patient experience at @Baystate_Health #tapintotechspring

Human Centered Design is a superpower that an organization can use to tell a story of how customers & staff experience their enterprise (in a scientific/methodical way).This lets leaders develop strategies & make decisions from a place of true empathy and understanding @JMac1029

#designthinking is a process used to solve complex problems. However, unlike other approaches, such as quality improvement or process analysis, design thinking is multi-dimensional, iterative and human-centered. #tapintotechspring

#tapintotechspring #63 has kicked off! @JMac1029 and Jessye Chalmers lead a conversation about #designthinking and what happens when customers innovate for you?

There’s a science to identifying the right initiatives to pursue, and how to design services and solutions that will capture the hearts and minds of both patients and employees. Join us on 2/3 @ 5pm "When your customers innovate for you" #tapintotechspring

#tapintotechspring Thursday, Feb 13, 5-8pm (Live stream here at 6pm) Uncovering Truth, Insight & Innovation #designthinking JOIN US!

Tune in: Healthcare is Hard: a Podcast about healthcare transformation through the lens of leaders across our industry. Discussions with executives & policy advisors dive deep into the pressing challenges that come with changing how we care for people. dhis.net/healthcare-is-hard-…

Remote healthcare models and telemedicine models are becoming a reality. Investors are supporting startups in this field. #tapintotechspring