Imagine AI as a new part of our city infrastructure. An outlet in your home that you plug into that gives you access to massive data processing centers powering AI. Metered like electricity or water use.

There’s been a lot of discussion lately about @figma and the role of design, and given my deep work in AI, I wanted to share my perspective. AI’s progress is nothing short of remarkable, but full trust in these systems remains elusive without explainability, observability, and real-time monitoring. As models grow in complexity, their decision-making processes become increasingly opaque, making it harder for users to understand, predict, or challenge outcomes. Without clear visibility into how AI reaches its conclusions, concerns around reliability and accountability persist. Transparency isn’t just a nice-to-have—it’s utterly critical and a fundamental requirement for adoption. Trust is built on confidence, clarity, and control. This is where UI and UX design must continue to play a defining role. Designers aren’t just responsible for making AI usable—we’re responsible for making it understandable. The real challenge is bridging the gap between the black-box nature of AI and human intuition. It’s about crafting experiences that don’t just feel like magic, but also instill confidence in how the magic works.