The Telecom Shop UK

We’re confident the re-routing work will fully restore services, however services remain at risk until the fibre restoration work is completed. We will provide a further update by 11pm.

Fibre engineers are now on site and beginning work on the restoration. Our network team have been continuing the work on the network re-routing of voice and connectivity services and we expect to restore those services by 10pm tonight.

We have isolated the fault to a dual fibre break on the East coast and the London area of our national network. Our technology partner has been engaged and they are deploying engineers to address both breaks.

We apologise for any inconvenience caused and will provide a further update within 1 hour. All updates will continue to be posted via our service status page at gamma.co.uk/support/service-…

Gamma engineers are currently working to identify the actual cause of the fibre break at the moment whilst in parallel we are working to review alternative traffic routing measures to restore connectivity and alleviate traffic congestion.

We are currently experiencing a Gamma national network fibre break which is impacting Voice and Data connectivity services. Customers will be experiencing voice connectivity and call quality issues due to the congestion as a result of the fibre break.