The VC Notebook

Automating the happy path is easy. Real operations run on exceptions. A supplier doesn’t reply. Data doesn’t match. Approvals vary by market. A workaround lives in a spreadsheet. That’s where weak automation breaks. Duvo starts by capturing how work actually runs: decisions, handoffs, controls, workarounds and exceptions. Holland & Barrett ran 839 interviews in 2 weeks to map how finance actually works. Then Clarity turns that reality into a reviewed process record that both people and AI agents can execute against. The companies moving fastest on AI aren’t starting with agents. They’re starting by understanding the work everyone else is still guessing at. Bring us one process. We will capture how it really runs👀