Filming this afternoon then popping over to Rotterdam for one of those immersion sessions only Tony Robbins can pull off! #investinyourself

The Dyson Reindeer. Good old John Lewis! Christmas has arrived in London. On way to Kings Fund conference!

Matthew Norman,Happiness in dining depends on 'Being a cherished guest, if not almost part of an extended family, as on culinary technique'

METRO bank offer tea and cake while they print your cards in branch. It's all about changing the business model customerexperienceplanning.c…

Slick customer journeys make your product or service more enjoyable. Obvious. Few businesses get it right. Find...: lnkd.in/arHMvU

Customer Experience Home is now an open group: lnkd.in/zcKHRM

I created group Customer Experience Home on Linkedin.: lnkd.in/WWv3tw

I created group Exceed all Expectations Action Stations on Linkedin.: lnkd.in/utyZ8a

Brand is more about FEEL than look! exceedallexpectations.org.uk…

If Customer Experience all starts with people shouldn't we adopt the Zappo's interview techniques which make people think on their feet?

Nationwide BS might need to review policy. No communication from them if they do not have the right phone number for you! Eeek.

Cool, @Thompson0Sandra is about to reach 50 tweets! See the rest of the stats twtr.to/hZyG

Your thoughts on whitepapers such as Customer Journey Mapping and you could win John Lewis vouchers....lnkd.in/fhg6_d

Forget generic customer experience support. Here's tailored stuff just for you exceedallexpectations.org.uk…

Customer Journey Mapping for those striving for excellence exceedallexpectations.org.uk…

Check out a brilliant new customer experience agency: exceedallexpectations.com

Relentless chasing after a customer experience score will undo any goodwill created. DELL need to wise up.

Is it me, or are more retail outlets asking for feedback? Gap? Boots? Rewards for feedback? Best way?

How deep does 'satisfaction' feel for customers? Measuring a shallow emotion, will result in the efficient not the effective interaction.

Do we need to retrain the 'British Brain' to give and receive excellent customer service? Is the US approach just to Brash for Brits?