… I suspect part of my problem is because I'm using the email address "legodiscoverycentre@{my domain}", which is a legitimate email address. Might be worth speaking to your web developers about possibly over agressive filtering of valid email addresses?

… so had to call back for a 3rd time. Your phone line, thank goodness, is a LOT better. They answer the calls quickly, and are extremely pleasant and helpful. …

… I then can't open the booking on the website, despite being able to look up the order, I'm told the order number (I'm clicking on!) or email (I used to look up the order with!) are incorrect. When I called to amend the booking I never received a confirmation email…

@LEGO_Group Just wanted to feed back that the booking process for visiting the Manchester Discovery Certre is truely painful. I have an anual pass so have to book my ticket 1 place, then my older kid in another, then your emails are spam filtered…