TrackBack

TrackBack and @ChrysalisCSL are delighted to announce that the TrackBack lead contact tracking solution is now fully integrated with the Chrysalis Loyalty Key2Key retention software. #keytokey #automotive #crm #customerexperience bit.ly/2JuCUPN

Our goal at TrackBack is to improve lead follow-up. One aspect of our service that has been designed to dramatically increase the speed of lead follow-up at the dealership is our dealer alert functionality. #dealeralerts #leadmanagement #Automotive bit.ly/trackbackdealeralerts

#VWFS has launched TrackBack as an integral part of their RENEW programme; fully integrated with the Chrysalis Key2Key system for Audi, SEAT and ŠKODA UK with the aim of rolling out across all the brands in the Group in 2020. bit.ly/2odiWkv

Exciting times at TrackBack, with one team returning from Spain after successful user acceptance testing for a new client and a new product, whilst another team are back from an amazing new client project launch meeting in the USA! #newclients #automotive #businessgrowth

We have a great opportunity to join our fast growing team and are looking for Customer Experience Analysts who have excellent listening skills, attention to detail and the ability to self motivate. If that sounds like you then we’d love to hear from you! bit.ly/trackbackcareers

@TrackBacknet is proud to announce that Nissan Motor GB is the latest manufacturer to use our award-winning services following the launch of our lead tracking systems and real-time reporting to their dealer network. #automotive #leadmanagement bit.ly/trackbackclient

Email lead follow-up can be quick, personalised, automated and measured...but does it help move customers along in their decision-making process and does it provide a good customer experience? #automotive #leadmanagement #EmailMarketing #CX trackback.net/blog/email-lea…

Our Head of Technology James Davenport recently took part in the South Coast World Trade Summit 2019 @USSPark. International Trade is an important part of our business and James is experienced in successfully delivering our services in over 20 markets. #worldtrade #GlobalBritain

Great to see TrackBack's name up on the big screen as an Automotive Industry Council member @OracleCX #ModernCX

As the big day gets ever closer and people's thoughts turn to family, laughter and turkey sandwiches - we'd like to take the opportunity to say thanks for an awesome 2018 and wish you all a very Merry Christmas and a Happy New Year! #MerryChristmas2018 #Automotive #ChristmasWish

It's the most wonderful time of the year....#OfficeChristmasParty time of course! Team @TrackBacknet had a great day/night in Southampton last week - tapas, team building, some irreverent staff awards all topped off with good food & wine and comedy #SecretSanta gifts! Merry Xmas!

Lots going on at #AMLIVE2018 today - if you spot our Sales Director @IJPerkins on your way round then make sure to say hello! #Automotive #Networking

We are proud to be sponsoring ENG's Automotive CRM and Marketing Excellence Summit in Amsterdam on 28/29 Nov. Confirmed speakers include #Volvo, #Piaggo, #Chevrolet and #MercedesBenz And you can get 30% off your tickets here: linkedin.com/feed/update/urn… #CRM #Automotive #Marketing

#Volvo focus on people to deliver great CX. It sounds obvious. If someone has shown interest in your product, make sure they remain interested. But that’s not just a matter of sending reminder emails and ticking boxes. It requires sensitive... ow.ly/Id3s30lqvh7

TrackBack records millions of calls and tracks emails worldwide on behalf of many car manufacturers and of course, their customers who are awaiting contact from a dealer. However, each market where TrackBack operates has specific laws governing... ow.ly/IRxV30kdXhD #GDPR

Fewer and fewer #voicecalls are being made today. Most of us are more comfortable with messaging, emails and texts. And that’s because we are in control of the conversation. Read more: ow.ly/8FSD30k1rZr

Dealers Love Mystery Shopping - Mystery Shopping has long been used by brands to detect customer experience (CX) issues and to encourage best practice by customer contact staff. The idea is to fool them into believing they are talking to a real sales... ow.ly/Kx0s30jNf8G

TrackBack integrates and works alongside many CRM and LMS providers around the world, as a result our Sales Director, Ian Perkins, was invited to sit on the Oracle CX Automotive Council at their international convention in Chicago USA. Read more: ow.ly/Ao9h30jontd

Should leads always receive immediate responses, or are there circumstances where a delay might be preferable? hubs.ly/H0b3Gjg0