TransformRetail

Overall, the percentage of U.S. shoppers that felt let down by a holiday shopping experience jumped from 36% in 2016 to 56% last year. 36% of consumers say they would shop somewhere else after just one poor experience. bit.ly/2Tgx7AE

The number of consumers purchasing grocery items online for their Thanksgiving meals will more than double this year, with 44% buying online compared with 20% last year. bit.ly/2Fs4bCH

Holiday spending could top $1 trillion for the first time this year w/ a 5.8% growth compared to last year due to low unemployment, strong income growth & high consumer confidence. Brick & mortar stores will be the site for the majority of sales, at 87.7% bit.ly/2OtcOfJ

Fresh departments reveal an average of 42% year-over-year growth across six categories in terms of people purchasing online groceries. There is still room for growth, but this finding provides good news for retailers offering online food-shopping services. bit.ly/2F8KgIM

Margins are already tight in the grocery industry, and increasing competition has fueled price wars that are pressuring those margins even more. bit.ly/2OscopJ

Of more than 2,000 grocery customers polled, 48% currently do some or all of their grocery shopping online. bit.ly/2RtgnUV

E-Commerce has been the growth generator for Black Friday during the past decade: From 2007 to 2017, online revenue increased 341.95%, hitting $2.36 billion last year. bit.ly/2DewnHe

Personalization itself holds great promise but the technology for it is not widely used. Retailers have been doing a good job collecting data, the infrastructure needed to properly implement that info at the brick & mortar level is still being developed. bit.ly/2AAtEpi

Al-powered shopping experiences are expected to increase tremendously in the next two years, becoming more digitalized, targeted and efficient with each passing day. bit.ly/2O8yY6z

Average consumer spending during the holiday season will top $1,000 — $1,007.24 to be exact. That’s 4.1% more than the 2017 holiday season. bit.ly/2Pnp2Le

Companies must harness innovation, data and technology in order to build a seamless experience, there are many roads to get creative and intentional when growing brand loyalty. bit.ly/2PkbwYW

Forrester research found that the current strong economy, with healthy wage growth, low unemployment and consumer confidence at an 18-year high, could be contributing to the number of retailers choosing to stay closed during the holiday this year. bit.ly/2EHLaMo

Retailers and suppliers will need to think ahead to plan their supply chains and pricing strategies accordingly. These tariffs increase prices on everyday products for American families, damaging economic growth in the US. bit.ly/2OP0dIR

Amazon is using relevance: featuring top-rated items & targeted assortments, strenghtening their relationship w/ shoppers by working harder to meet demand. Establishing better relationships with shoppers is something that every grocery chain can achieve. bit.ly/2R8JNrd

Companies must truly understand their customer base and behavior by using the right personalization tools to deliver the right kind of personalized experience. E-Commerce solutions leveraging AI should be on the roadmap of all retailers. bit.ly/2QZMxXY

3 factors that increase online grocery: Increased use of smartphones, interfaces for website & mobile apps have improved, and an expansion of crowd-sourced business models to shopping and delivery. bit.ly/2R71xDx

Retailers must make sure their loyalty programs stand out. 4 steps to increase interest in loyalty programs: analyze generational preferences; consider a points-based program; Prioritize convenience/value; & clearly communicate the steps to earning awards. bit.ly/2NT3dm4

Groceries are the top category for deal & coupon-finding, with shoppers (83%) interested in coupons & deals when purchasing groceries. Grocers who can deliver on these increasing customer demands will win & gain their loyalty. bit.ly/2Nn8DGk

By 2020, eMarketer projects, more than one in five adult smartphone shoppers will use a grocery app to order food, representing 25.6% year-over-year growth. bit.ly/2x9mje6

Consumers are looking for alternatives to apps & mobile web: each consumer has their own preference & it's important to offer a variety of program access options to your customers. bit.ly/2Mtw1fZ